Software Support Engineer at Arit of Africa Limited

Duties and Responsibilities

• To collaborate with the sales support or BDMs by acting as technical experts in customer presentations.
• Determine the technical requirements to meet client goals and act as liaison between the OEM/Sales team and client.
• Providing level 1 and 2 support to clients on installed applications/software
• Work with the customer, users, technical architect, and application designers/OEM to define the data migration requirements and structure for the application.
• Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions.
• Ensure security in reporting and data warehousing.
• Application/software customization flow (e.g New custom menu, Batch job, Product menu customization, FI and debugging)
• Prepares and installs solutions by determining and designing system specifications, standards, and programming.
• Develops software solutions by studying information needs, conferring with users, studying systems flow, data usage, and work processes, investigating problem areas, following the software development lifecycle.
• Analyses the impacts on current software solutions deployed for clients, research problems, design and implement optimal solutions.
• Maintain an awareness of the latest technological trends (software/applications) in the focus area of the company and developments to introduce new processes and products to enhance company profitability and efficiency.