Soft Services Supervisor at Churchgate Group

Job Summary 

The Soft Services Supervisor will oversee soft services operations, ensuring high standards across cleaning, waste management, and landscaping activities in line with SLAs and approved schedules. Drives tenant satisfaction by promptly resolving hygiene-related issues and maintaining excellent standards in all tenant-facing areas. Ensures compliance with policies and SOPs while leading continuous improvement initiatives and supporting audit readiness through structured reporting and performance tracking.

Key Responsibilities 

Soft Services Operations 

• Supervise all cleaning, waste management, and landscaping activities, including fully serviced office areas 
• Ensure strict adherence to SLAs, approved cleaning schedules, and scope of work

Consumables Control & Inventory Management 

• Take full ownership of all cleaning consumables (toiletries, chemicals, janitorial supplies, tenant-distributed items) 
• Track consumption trends and prevent wastage through effective controls 

Quality Assurance & Reporting 

• Implement structured cleanliness audit systems and daily checklist inspections 
• Ensure minimum cleanliness score of ≥90% across all areas 

Tenant Experience Management 

• Ensure prompt resolution of hygiene-related complaints within SLA timelines 
• Maintain high standards across all tenant-facing areas 

Compliance & Continuous Improvement 

• Ensure full compliance with SOPs, policies, and service standards

Education :

• Bachelor’s Degree or HND in Facilities Management, Hospitality Management, Business Administration, or related field 

Experience :

• 5–7 years’ experience in soft services, housekeeping, or facilities management 
• Experience in commercial office buildings, serviced offices, or high-rise developments is strongly preferred.  
• Demonstrated experience managing: ○ Cleaning operations ○ Waste management systems ○ Landscaping services ○ Consumables inventory 

Key Skills & Competencies 

• Strong operational supervision and vendor management capability 
• Proven experience implementing audit systems and maintaining ≥90% cleanliness scores 
• High proficiency in inventory control and cost management 
• Strong reporting and data analysis capability 
• Tenant-focused mindset with service excellence orientation 
• Good knowledge of SLAs, KPIs, and compliance frameworks 
• Effective communication and stakeholder management skills