Social Media Handler at Leapsail

Job Brief

• We are currently looking for a social media handler to handle all correspondences with our online community on all our social media platforms.
• The successful candidate will act as the point of contact for all queries, and enquiries from our online community.
• If you have previous experience as a social media handler or a similar role, we’d like to meet you.

Responsibilities

• Reply messages on all our social media platforms
• Research on current trends and advise the marketing team on relevant content
• Maintain and update social media databases
• Organize all enquiries for use
• Answer queries by clients on all platforms
• Receive calls from clients and follow up on their enquiries/complaints
• Maintain a company calendar for all social media events
• Distribute and store correspondence from the company’s online community
• Prepare reports and presentations with statistical data, as assigned
• Lead and promote trends to increase the company’s online presence
• Carry out other duties as may be assigned

Requirements and skills

• Interested candidates should possess an OND qualification
• 1 year of experience in a similar role
• Solid knowledge of social media etiquette
• Experience with office management software like MS Office (MS Excel and MS Word, specifically)
• Strong organization skills with a problem-solving attitude
• Excellent written and verbal communication skills
• Attention to detail
• Strong online presence.