Social Media / Community Management Analyst at Yudimy Services Limited

Job Descriptions

• We are looking for a qualified Community manager to join our team. If you are a tech-savvy professional, experienced in social media, PR and promotional events, we would like to meet you.
• Our ideal candidate has exceptional oral and written communication skills and is able to develop engaging audio, video and graphic content.
• You should be a ‘people person’ with great customer service skills and the ability to moderate online and offline conversations with our community.
• Ultimately, you should be able to act as the face and voice of our brand and manage all community communications.

Responsibilities

• Develop, implement and manage our social media strategy
• Define most important social media KPIs
• Set and implement social media and communication campaigns to align with marketing strategies
• Provide engaging text, image and video content for social media accounts
• Respond to comments and customer queries in a timely manner
• Monitor and report on feedback and online reviews
• Organize and participate in events to build community and boost brand awareness
• Coordinate with Marketing, PR and Communications teams to ensure brand consistency
• Liaise with Development and Sales departments to stay updated on new products and features
• Build relationships with customers, potential customers, industry professionals and journalists
• Stay up-to-date with digital technology trends

Requirements

• B.Sc Degree in Marketing or relevant field
• 1-2 years experience with B2B and B2C social media marketing or content development
• Proven work experience as a community manager
• Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and growing social media followership)
• Ability to identify and track relevant social media, SEO, Web and community metrics (e.g. repeat attendance at events)
• Proficiency with video and photo editing tools, digital media formats, and HTML
• Excellent verbal communication skills
• Excellent writing skills
• Hands on experience with social media management for brands
• Ability to interpret website traffic and online customer engagement metrics
• Knowledge of online marketing and marketing channels
• Attention to detail and ability to multitask
• Direct experience using social media management tools (Hootsuite, Sprinklr)
• Experience with Microsoft Office (Excel, Outlook)
• Experience with Adobe Creative Cloud (Photoshop, Premier Pro) or equivalent digital media editing tools a plus.