SME Relationship Officer at Advans

Job Description

• SME Clients Prospection
• SME Clients Management (Loan, Deposit & Financial services)
• Debt/Recovery Management

Responsibilities
Customer Service Management:
Commercial Activities:

• Prospect SME clients in the zone of intervention (markets and commercial areas) by collaborating with the other SME managers
• To introduce Advans La Fayette MFB products and services to target population
• To follow-up the prospects by a regular contact with the identified potential clients
• To propose the new products and services to his/her current clients and associates
• To identify clients’ needs and propose new products/services to the management
• Manage relationship with his/her client and give financial advice

Loan Activities:

• To assist the clients for loan application
• To conduct an accurate loan appraisal and to collect detailed information (personal, business, guaranties) on the field.
• To present the loan request at the Loan committee
• To monitor the loan portfolio and to follow the timely repayment
• To organize recovery actions in case of late repayment
• To maintain a regular contact with clients by organizing visit on the field
• To become a respected and active stakeholder in the intervention zone by spending most of the time on the field and creating a trusty relationship with SME clients

Savings and Deposits Activities:

• To encourage and ensure the SME clients maintain an active deposit account with the bank
• To introduce Advans La Fayette MFB's financial services to target population, follow up on these prospects to create a strong deposit portfolio.

Administrative Tasks:

• To keep complete and detailed documentation on each client
• To input and update client data in the CRM and other business tools provide by the company
• To create and update loan applications in the MIS.

Organization and Control:

• To prepare a weekly planning with the expected tasks and visits to be done
• To share information and best practices with the other SME Managers
• To report all the issues related to the job with the Branch Manager
• To analyse the client portfolio by using operational reports.

Requirements

• Candidates should possess a Bachelor's Degree in related fields with 2 - 3 years work experience.