Site Reliability Engineer at Moniepoint Inc.

About the role

• We are seeking an Associate Site Reliability Engineer (SRE) to join our team and ensure our production systems run smoothly and reliably.
• You'll balance real-time incident response with strategic engineering work to achieve sustainable and scalable service reliability.

What you’ll get to do

• Participate in on-call rotations to detect, triage, and resolve service degradations and outages in live production environments.
• Investigate and resolve application issues escalated from L1/L2 support teams, focusing on performance bottlenecks, service behavior anomalies, and production system failures.
• Write SQL queries to investigate issues, analyze application performance, and support business teams with data-driven insights from production systems.
• Create and maintain monitoring dashboards and alerts to proactively identify issues before they impact users.
• Document incident resolutions, operational procedures, and troubleshooting runbooks based on real production scenarios.
• Contribute to automation projects that eliminate manual operational tasks and improve system reliability and efficiency.

To succeed in this role, you should have

• 1 - 3 years of experience supporting live production environments as a Technical Support Engineer, Site Reliability Engineer, Software Developer or similar roles with direct production system responsibility. 
• Strong understanding of distributed system concepts: HTTP/REST APIs, databases, networking, microservice architecture, message queues.
• Strong ability to write and understand SQL queries to analyze data and troubleshoot issues within relational databases (e.g., MySQL, PostgreSQL).
• Excellent critical thinking and troubleshooting abilities. You should be able to approach problems methodically and logically.
• Experience with production monitoring tools, log analysis, and system observability.
• Basic knowledge of at least one scripting or programming language (e.g., Python, Bash) would be a good advantage.