Showroom Sales Supervisor at Sayed Farms Limited

Job Purpose

• To supervise daily showroom sales operations, drive revenue growth, and increase the number of customers through effective sales strategies, excellent customer service, and efficient use of ERP systems, particularly in the retail of FMCG products (frozen foods and poultry).

Key Responsibilities
Sales Growth & Customer Acquisition:

• Drive initiatives to increase walk-in customers and overall showroom traffic.
• Develop and implement strategies to attract new customers and retain existing ones.
• Identify new sales opportunities and market segments within the locality.
• Build and maintain strong relationships with customers to encourage repeat business.
• Achieve and exceed sales and customer growth targets.

Sales & Customer Service:

• Oversee daily showroom sales activities and ensure achievement of sales targets.
• Attend to customers, provide product information, and ensure a high level of satisfaction.
• Promote and upsell products, especially frozen foods and poultry items.
• Handle customer inquiries, complaints, and feedback professionally.

Team Supervision:

• Supervise, guide, and motivate showroom sales staff to meet sales and customer acquisition targets.
• Assign duties and monitor staff performance.
• Train team members on product knowledge, sales techniques, and ERP system usage.

Inventory & Stock Management:

• Monitor stock levels and ensure product availability.
• Coordinate stock replenishment with the warehouse/store team.
• Conduct stock counts and reconcile discrepancies with ERP records.

Sales Reporting & ERP Usage:

• Record and process transactions accurately using the ERP system.
• Generate sales and customer reports to track growth and performance.
• Analyze data to identify trends and opportunities for increasing customer base.

Cash Handling & Compliance:

• Supervise cash handling, collections, and reconciliations.
• Ensure all transactions are accurately recorded in the ERP system.
• Maintain compliance with company policies and audit requirements.

Qualifications

• Minimum of HND/BSc in Business Administration, Marketing, or related field.
• At least 5 years’ experience in retail sales, preferably in FMCG (frozen foods/chicken).
• Proven experience in increasing sales and customer base.
• Prior supervisory experience is required.

Technical Skills:

• Proficiency in ERP systems for sales tracking and reporting.
• Knowledge of retail sales and customer acquisition strategies.
• Familiarity with POS systems and inventory management tools.
• Strong Microsoft Excel skills.

Soft Skills:

• Strong leadership and team management skills.
• Excellent customer engagement and relationship-building skills.
• Sales-driven and target-oriented mindset.
• Strong analytical and problem-solving abilities.
• Good communication and interpersonal skills.

Working Conditions:

• Retail showroom environment.
• May require weekend or shift work.
• Exposure to cold storage areas due to frozen product handling.