Shortlet Apartment Manager at Divine AG Solutions Limited

Responsibilities

Guest Management:

• Communicate with guests pre-arrival and during stay.
• Ensure seamless check-in/check-out processes.
• Address guest concerns and resolve issues promptly.

Property Maintenance:

• Supervise cleaning and maintenance staff.
• Conduct regular property inspections..
• Ensure compliance with health and safety standards.

Financial Management:

• Manage apartment finances (expenses, revenues, and budgets).
• Optimize pricing and occupancy rates.
• Process payments and handle guest refunds.

Marketing and Advertising:

• Develop and implement marketing strategies.
• Manage Airbnb listing and calendar.
• Monitor competitor rates and adjust pricing accordingly.

Administrative Tasks:

• Maintain accurate records (guest bookings, finances, etc.).
• Coordinate with vendors (laundry, cleaning services, etc.).
• Ensure compliance with local regulations.

Requirements

• 2+ years of experience in hospitality/property management.
• Proven track record of increasing occupancy rates and revenue.
• Excellent communication and customer service skills
• Strong organizational and time management abilities..
• Proficient in Airbnb management software and tools.
• Resident in Lekki/Lagos Island (mandatory).
• Bachelor's degree in Hospitality, Business Administration, or related field.

Desirable Skills:

• Knowledge of Nigerian hospitality industry trends.
• Familiarity with local regulations and laws.
• Basic accounting and bookkeeping skills.
• Proficiency in Microsoft Office and Google Suite.