Shop Manager at HansandRene

Job Description

• Coordinate and assign roles to floor staff to deliver a seamless experience for customers.
• Timely service delivery and ease of purchase to ensure customer satisfaction.
• Interact with customers in the sitting area or payment point to ensure all customers are comfortable and are being attended to.
• Receive customer feedback, resolve and escalate complaint.
• Ensure products received comply with quality standard of the company. If they do not, reject and alert the appropriate team.
• Ensure products past their shelf life or expiry dates are not sold and disposed properly as well as documented.
• Develop a routine to sell out products before its expiry dates to prevent waste.
• Ensure quality of products or service is not compromised by any member of your team and indicate where found wanting.
• Forecast sale pattern to inform order for products. Putting into consideration, peak periods, seasons, promos, customer preferences and other external factors.
• Monitor and maintain inventory level.
• Timely service delivery and ease of purchase to ensure customer satisfaction.
• Interact with customers in the sitting area or payment point to ensure all customers are comfortable and are being attended to.
• Receive customer feedback, resolve and escalate complaint.
• Ensure products received comply with quality standard of the company. If they do not, reject and alert the appropriate team.
• Ensure products past their shelf life or expiry dates are not sold and disposed properly, as well as documented.

Requirements

• Interested candidates should possess a Bachelor's Degree in relevant fields with 2 - 6 years work experience