Shift Manager at Lekki Freeport Terminal

JOB DESCRIPTION

Department: Operations            

Reporting to: Operations Execution Manager

Job Purpose

This position covers both project implementation and operational phase and covers the overall charge of the day-to-day operation in the terminal which includes the supervision of vessel, yard, gate operation, and CFS (container freight station) operation.

Coordinates with all concerned parties in a professional manner to successfully achieve the goals and objectives established by senior management as well as to satisfy the expectation of clients

Major Job Responsibilities

Project Phase

• Pay an effective role in the project implementation phase.
• Prepare JDs for frontline team members considering their role and responsibility according to the organization chart.
• Prepare & implement training plan & material for front line team.
• Prepare & implement operational business processes and SOPs.
• Work closely with other functions and departments to execute the implementation of systems.
• Contribute to the development and implementation of strategic initiatives that will prepare the terminal for future implementation.
• Meet stakeholders and customers to share, align and agree on operational and planning requirements, while providing training when required.
• Other duties as assigned.

Operational Phase

• Actively follow and promote the LFT Safety and Security policies and ensure that fellow employees and visitors are doing the same.
• Manage, motivate, and instruct all execution team members. Structure tasks and goals, establish efficient courses of action, set priorities, organize information, and efficiently execute daily tasks with consideration to high productivity and efficient utilization of equipment and labor resource.
• Execute strategies for the planning department, in line with & contributing to the company vision & strategy, within the borders of the business plan & budget. Manage the daily Container Terminal overall operations according to the agreed operating principles of the business & relationships with customers.
• Participate in selection, negotiation & finalizing agreements with suppliers, customers, and authorities. Where appropriate, be responsible for execution & maintenance of service levels as agreed.
• Liaise closely with shipping lines, agents, trucking companies, customs, port authorities, and other statutory authorities to ensure that their requirements are met.
• Perform periodical scheduled performance reviews with direct reports.
• To effectively manage and control overall terminal operations productivity at its world-class level.
• To productively conduct and lead Operations meetings of the Team and make sense out of that activity by resolving issues and making sure that all operations problems are resolved to the satisfaction of the port users.
• To function harmoniously with all the port users/clients such as the Shipping Lines, Forwarder, Transporter, Customs, NPA, and other Governmental agencies, thereby establishing a solid customer retention base, without necessarily relinquishing even a small percentage of the market share to the competitor.
• To continuously motivate, support, and harness the entire Operations Team towards the goals and objectives of the Terminal as echoed in the Company’s Vision.
• To sustain good relationships/linkages with the business counterparts, at large.
• To systematically train the entire Operations Team with regards to the technical and non-technical aspects of their work, expose those high potential Operations Team players to special projects and work out the succession planning by way of effective training on the job.
• To make certain that all Terminal activities are always conducted professionally and safely.
• To fully control and coordinate the daily allocation of manpower and equipment, making sure that these requirements are sufficient to serve the activities in all the areas in the Terminal, Also, to properly pay attention to the condition and maintenance of all equipment and handling gears.
• To routinely observe ongoing operations in all areas, to ascertain that established productivity and performance benchmarks are met and even exceeded, and to initiate appropriate action when standards are not met.
• To responsibly safeguard sensitive information in some critical areas in the Terminal.
• To closely look into the Cost Control measures making sure that those measures are implemented and in line with the approved budget.
• To systematically manage all reports needed by the clients by generating such reports promptly, as required by the Port Procedure.
• To effectively coordinate with all concerned with regards to Terminal Operation System and Billing systems, ensuring that all data requirements by Billing and Finance are provided by Operations within the prescribed time.
• Other duties as assigned.

Critical Success Factors

Project Phase

• Project milestones related to execution are achieved and have no delays.
• Departmental readiness for trials and commercial operating date (go live).
• Successful departmental build-up as per project timeline.
• Successful TOS, GOS, and process automation implementation.
• Preparation of JDs of all roles of Operations Execution.
• Preparation of SOPs for all Operations activities.

Operational Phase

• Team Building.
• Strict implementation of Operations SOPs.
• Maintain a safe & reliable work environment and achieve all KPIs.
• Ensure high productivity with safety and with cost-efficiency.
• Lead all the sections working under operations and maintain efficient relations with the rest of the supporting departments.
• Understand the importance of reporting and keep updating the management team with all developments as per set protocol.
• Coordinate with Shipping lines and all relevant departments.
• Prepare all shift reports.
• In case of any exceptional situation, take the charge and lead the team in all aspects.
• In case of an incident, keep updating all relevant people and prepare an incident report before leaving the shift.

Qualifications & Experiences

Education: Bachelor’s degree, preferably in a logistics/operations field. A Master’s degree is preferable.

Experience & Knowledge:          

• Minimum of 5 years of experience in container terminal operations environment in a managerial role.
• Experience in greenfield or brownfield project implementation is an advantage.
• Experience with NAVIS N4 and participation of its implementation is an advantage.
• Experience in process optimization.
• In deep knowledge of the shipping industry and port business.
• In deep knowledge of man management, coordination with stakeholders, and leading the team.
• Requires knowledge in all functions of container terminal/port
• Requires some knowledge of accounting, billing, and associated documentation.

Skills:   

• Ability to sustain a high level of activity and energy with a business-like approach to daily challenges.
• Effective negotiation and conflict resolution skills.
• Ability to provide leadership, and obtain cooperation and assistance to meet objectives.
• Strong drive to deliver results
• Sensitive to cultural diversity and experience in a multicultural environment, regarding employees, local authorities, and other stakeholders.
• Ability to work under a pressure environment with a constant change of priorities.
• Good communication skills with the ability to communicate outside and across the organization.
• Ability to communicate in English (Speaking/Reading).
• Ability to work on weekends, nights, holidays, and for a long period.

Major Competencies

• Analysis: Locating or extracting relevant information that is critical to problem-solving.
• Change: Initiating and implementing new ways of thinking and doing.
• Coaching: Guiding and motivating others in maximizing job performance.
• Conflict Management: Facilitating problem resolution while maintaining working relationships.
• Customer-focused: Building relationships with internal and external customers.
• Decisiveness: Evaluating information or situations, assuming the risks, and making judgments.
• Integrity: Adhering to a code of standards or values.
• Leadership: Envisioning organizational excellence and motivating others to aspire to that state.
• Planning: Strategizing for both the short and the long term.
• Quality-focused: Supporting the needs of product and service excellence.

Job Dimension

Working Areas

Indoor / Outdoor: Indoor & Outdoor

Onshore/Offshore: Onshore

Heights: Yes

Hours of Work: 12 hours Shifts (Day / Night)

On-Call: Yes

Does the job involve travel?

Local – Lagos: Limited

National – Nigeria: Limited

International: Rare        

Contact after Hours: Yes