Shelf Attendant at Mopheth Group

Responsibilities
Receiving, Stocking & Merchandising:

• Receive products from back store/receiving area; verify quantities, conditions, and codes before shelving.
• Replenish shelves promptly; follow FIFO/FEFO (FEFO mandatory for pharmacy and perishables).
• Merchandise to planograms; maintain faced-up, organized displays.
• Flag low stock, damages, and near-expiry items; initiate pull‑outs and transfers as instructed.

Pricing, Labeling & Barcoding:

• Ensure all items have correct price tags/barcodes; replace missing/incorrect labels immediately.
• Apply promo/markdown labels accurately; remove expired promo tags.
• Report price discrepancies to the supervisor for correction.

Expiry Management & Product Integrity:

• Conduct daily/weekly expiry checks and record findings.
• Execute FEFO strictly (pharmacy: mandatory; cold chain items as applicable).
• Isolate expired/compromised products; follow SOPs for quarantine and documentation.

Housekeeping, Hygiene & Safety:

• Keep shelves, aisles, and surrounding areas clean and unobstructed.
• Comply with food safety and pharmacy hygiene protocols; no cross‑contamination.
• Adhere to HSE rules: proper lifting, spill management, hazard reporting, emergency procedures.

Customer Assistance & Service:

• Greet and assist customers; guide to products and promotions.
• Escalate technical queries to pharmacists/supervisors (pharmacy: do not provide clinical advice).
• Support queue management, gift wrapping, basket/cart retrieval as required.

Inventory Control & Shrink Reduction:

• Participate in cycle counts and stocktakes; ensure accurate counting and reconciliation.
• Minimize shrink by vigilant shelf monitoring, damage handling, and adherence to SOPs.
• Report suspicious activity; follow security protocols.

Documentation, Systems & Compliance:

• Complete checklists (opening/closing, expiry, cleaning, replenishment).
• Use POS/stock systems (as trained) for price checks/labels; maintain records.
• Comply with internal policies and regulatory standards (NAFDAC, PCN—pharmacy).

Cross‑Functional Support:

• Liaise with Receiving, Pharmacy, Bakery/Restaurant, and Inventory teams for timely restocking.
• Assist during promotions, new planogram rollouts, and seasonal peaks.

Attitude to Work & Task Ownership:

• Demonstrate punctuality, reliability, and professional conduct.
• Take full ownership of assigned bays/shelves; proactively resolve issues.
• Communicate clearly, escalate risks early, and close the loop on tasks.