SharePoint & Intranet Support at Amecron Nigeria Limited

Job Purpose:

The SharePoint & Intranet Support is responsible for day-to-day operation and management of the company intranet. This person is responsible for maintaining the visual design, site navigation and site content. They are also responsible for coordinating key stakeholders, engaging, and training users, and monitoring the health of the underlying technology.

• Support, Run & Maintain of SharePoint On-premises and SharePoint Online (Hybrid)
• Provide functional support to users on intranet portal built on Sharepoint 2019
• Monitor and close out request service catalogue on ServiceNow within Service Level Agreement (SLA)
• Monitor and close out incident tickets on ServiceNow.
• Provide weekly report of DRM activities and highlights for review.

Principal Accountabilities:

SharePoint Support Services

• The CONTRACTOR shall be responsible for providing SharePoint, Support Services which shall include but not limited to;
• Managing and checking the overall NG SharePoint health and functionality
• Provide NG- SharePoint functional support
• Monitoring SharePoint trends (e.g. Site usage and growth, disk space usage and growth)
• Regularly auditing NG SharePoint environment for stability and performance
• Site creation and lists & user enablement
• Attend to incidents ticket on Service Now
• Attend to Sharepoint request on ServiceNow to close out users request within SLA
• Participates in weekly change advisory board meeting.
• Monitoring of Functional email (uig-drm-collaboration-services@shell.com) for requests and issues

Intranet Support Services

• Support Intranet granting access to users.
• Managing user access requests on Intranet Services
• Content writer and maintenance of information and knowledge resources on the intranet to ensure it is kept up to date and supports users of the system
• Daily monitoring of intranet Service to ensure obsolete item/news are removed
• Conducting regular needs analysis sessions, evaluating usability, recommending, and implementing improvements on the intranet site
• Providing support to staff with questions on the approval channels to display items on intranet
• Managing content team area linking through to the areas of the site used
• Develop and publish web pop-up banners on intranet SEPCiN web page
• Managing & resolving user’s technical issues on intranet pages
• Supporting the development of team’s intranet service
• Provide support on SEPCIN website (A-Z links)

Key Challenges:

• Safety, security, and confidentiality of Documents.
• Follow-up on customer issues and provide an e2e solution.
• Action ServiceNow incident tickets within 48 hrs.
• Ability to handle difficult customers
• Prioritising issues based on business demand

Job Knowledge, Skills & Experience:

• A graduate, with minimum 2 years’ experience with a flair for web development and intranet service.
• Sound knowledge of Document management, Information Management Processes & Sharepoint.
• Excellent writing and communication skills, with a particular focus on writing for the web and social networks on intranet site
• Basic understanding of the components of common web technology (HTML, CSS, Javascript)
• A self-starter with good judgment, the ability to work in a fast-paced, creative platform, and adapt quickly to changing needs and priorities
• Passion for infographics design and code development
• Good communication and networking skills are mandatory.