Service Technician at Tusen Consulting

Job Description

• We are currently recruiting a Service Technician on behalf of her Client to support the Business in achieving its strategic Objectives.

Mission Statement:

• Execute Service work according to agreed work flows and in accordance with the standard processes and safety guidelines.
• Deliver excellent customer service to satisfy customers. In close co-operation with customer and other teams, take actions to identify new Service business opportunities.

Main Accountabilities

Service delivery:

• Performs Service tasks, identifies technical problems, and makes analysis through remote or on-site activity in any Service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end of life services, replacements, etc.).

Customer approach:

• Contributes to customer satisfaction by executing Service work according to customer order and expectation. Creates and maintains a good relationship with customers and understands their needs. Identifies new sales opportunities and communicates them internally.

Materials and supply:

• Coordinates, prepares and ensures that all materials, parts and equipment are available and at the appropriate quality for Service activities.

Documentation and reports:

• Prepares all documents and reports to be signed by the customer representative. Reports work done in a timely manner and follows up when needed.

Troubleshooting:

• Proactively identifies potential equipment failures and requests proactive corrective actions. Troubleshoots equipment failure and makes recommendations to avoid repeating the problem in the future.

Operational excellence:

• Proactively identifies suggestions for product and quality improvement and communicates them further in the organization. Provides recommendations to management to improve operations and customer service.

Health, safety and integrity:

• Applies safety rules and safe practices as well as environmental responsibilities. Reports unsafe practices and incidents.

Requirements

• Candidates should possess a Bachelor's Degree qualification with 3 - 5 years work experience.

Key Skills:

• Must be able to perform primary and secondary injection on protection relays
• Must be able to perform relay settings and simulate trip test with different set points and time settings
• Must be able to carry out contact resistance, vacuum integrity, H.V. test on circuit breakers and medium voltage Switchgears
• Ability to perform wiring checks and commissioning of M.V/L. V Switchgears
• Ability to operate Omicron test set utilizing the test universe application software
• Overall knowledge of relay retrofit, relay Engineering. Drawing modifications and Markups.