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  • Posted: Jul 7, 2023
    Deadline: Jul 11, 2023
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    Tusen Consulting Limited (formerly Adecco Nigeria Limited), is an indigenous company established in Nigeriain 2002 by Adecco SA, a Forbes Global 500 company and worldwide industry leader. With a wealth of experience from our former parent company, we provide general HR solutions, including specialized staffing services. Tusen Consulting delivers an unpara...
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    Service Technician

    Job Description

    • We are currently recruiting a Service Technician on behalf of her Client to support the Business in achieving its strategic Objectives.

    Mission Statement:

    • Execute Service work according to agreed work flows and in accordance with the standard processes and safety guidelines.
    • Deliver excellent customer service to satisfy customers. In close co-operation with customer and other teams, take actions to identify new Service business opportunities.

    Main Accountabilities

    Service delivery:

    • Performs Service tasks, identifies technical problems, and makes analysis through remote or on-site activity in any Service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end of life services, replacements, etc.).

    Customer approach:

    • Contributes to customer satisfaction by executing Service work according to customer order and expectation. Creates and maintains a good relationship with customers and understands their needs. Identifies new sales opportunities and communicates them internally.

    Materials and supply:

    • Coordinates, prepares and ensures that all materials, parts and equipment are available and at the appropriate quality for Service activities.

    Documentation and reports:

    • Prepares all documents and reports to be signed by the customer representative. Reports work done in a timely manner and follows up when needed.

    Troubleshooting:

    • Proactively identifies potential equipment failures and requests proactive corrective actions. Troubleshoots equipment failure and makes recommendations to avoid repeating the problem in the future.

    Operational excellence:

    • Proactively identifies suggestions for product and quality improvement and communicates them further in the organization. Provides recommendations to management to improve operations and customer service.

    Health, safety and integrity:

    • Applies safety rules and safe practices as well as environmental responsibilities. Reports unsafe practices and incidents.

    Requirements

    • Candidates should possess a Bachelor's Degree qualification with 3 - 5 years work experience.

    Key Skills:

    • Must be able to perform primary and secondary injection on protection relays
    • Must be able to perform relay settings and simulate trip test with different set points and time settings
    • Must be able to carry out contact resistance, vacuum integrity, H.V. test on circuit breakers and medium voltage Switchgears
    • Ability to perform wiring checks and commissioning of M.V/L. V Switchgears
    • Ability to operate Omicron test set utilizing the test universe application software
    • Overall knowledge of relay retrofit, relay Engineering. Drawing modifications and Markups.

    Method of Application

    Interested and qualified candidates should send their Applications and CV to: vacancies@tusenconsulting.com using the Job Title as the subject of the email.

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