Service Team Lead at Aggreko Plc

Purpose

• Positions holders are typically field based focusing on the delivery of planned maintenance programs to ensure reliable and safe asset operation.

Activities include:

• Coordinating and undertaking a range of maintenance activities within defined operating procedures
• Conducting safety inspections and complying with Aggreko's safety regulation
• Providing first level technical advice to customers
• May resolve/troubleshoot implementation problems.

Accountability Level:

• Supervisory operations role, providing team leadership on the ground. Problems faced may be difficult but can be addressed within an established framework

Key Responsibilities

• Ensure the completion of repairs and overhauls on time, to standard and within agreed budgets for both specific repairs and overall department budgets.
• Ensure adherence to safety practices and quality standards.
• Support the manager in the allocation of yard service resources to meet contractual requirements, including A and B servicing on the yard, shop turnaround service orders, attendance of swaps, on call rota’s, preparation of job specific equipment, sales support site visits and the processing of chargeable extras.
• Responsible for testing and analysing equipment upon arrival and before final completions; and final inspection of equipment after repair and prior to release to fleet.
• Plan the workload to maximise utilisation of the testing facilities.
• Ensure all teams clearly understands their roles and responsibilities, and maintain team discipline, observing and reporting time keeping and absenteeism.
• Approve service orders ensuring invoicing to customers (where relevant) as well as accurate and complete registration of engineer activities in Mobility.
• Ensure customer claims on operational aspects are processed promptly in conformity with the highest standards of customer service.
• Ensure all plant tooling, lifting and measuring equipment is used within the field operation is maintained, calibrated and inspected according to the appropriate procedures.
• Adhere to safety practices and quality standards.

Typical Experience

• Specialised Diploma / Vocational Training.