Service Operations Engineer at TLScontact

Responsibilities:

• Install IT infrastructure: network, computers, CCTV, servers, rack
• Troubleshoot, upgrade and improve existing infrastructures
• Test new technologies for possible implementations
• Source hardware equipment and organize buying lists
• Compare and optimize local services providers
• Supervise contractors’ work
• Test and troubleshoot new hardware components
• Configuring and troubleshooting Linux related issues
• Audit existing infrastructure security and fill checklists
• Fixing and maintaining printers, scanners and other IT equipment
• Handle helpdesk service requests, submitted via email, ticketing system or helpdesk phone
• Receive technical support calls, troubleshoot and resolve the issue, when possible
• Provide technical assistance and support for incoming queries and issues related to IT
• Infrastructure and escalate to supervisor if necessary
• Develop and improve standard test procedures
• Travel on missions abroad
• Responsibilities may change as the business grows and so therefore any candidate will need to be able to adapt to the changing needs of the business

Job Qualifications

• Excellent level in English (verbal and writing skills)
• ITIL Foundation and ITIL Practitioner certification
• Experience with Cisco routers & switches is required
• Experience in VMware or any virtualization environment is required
• Experience with Windows is required: Windows 10 – Windows 2k8 Server and latest version
• Experience in MS Active Directory is required
• Experience in patching, cable management & IT room installation is required
• Experience with Linux is required: CentOS, Ubuntu
• Experience with ISO 27001 Certification would be considered as an advantage
• Knowledge of load and security testing would be considered as an advantage
• Strong self-organization skills
• Effective communication skills
• Effective analytical and problem-solving skills
• Ability to communicate technical information to both technical and non-technical employees
• Able to work in a fast moving environment