Service Manager at Dana Group

Job Summary

• We are looking for an experienced Service Manager to lead after-sales service operations, workshop performance, and customer satisfaction.
• The role focuses on ensuring high service quality, strong technical capability, and sustainable profitability of the service function.
• Experience with the Automobile industry in Nigeria will be a significant advantage.

Key Responsibilities

• Manage end-to-end workshop and service center operations.
• Ensure service revenue, labor efficiency, and parts sales targets are met.
• Implement service processes aligned with brand and OEM standards.
• Lead technical teams, advisors, and support staff.
• Drive customer satisfaction, retention, and repeat business.
• Monitor warranty claims, turnaround time, and service quality.
• Plan technician training and skill upgrades.
• Maintain tools, equipment, and safety standards.
• Provide MIS and operational reports to management.

Qualifications and Experience

• Degree/Diploma in Automobile or Mechanical Engineering.
• 6+ years in automotive after-sales/service management.
• Strong workshop operations and team leadership experience.
• Knowledge of warranty systems and technical diagnostics.
• Customer-focused mindset with commercial understanding.
• Exposure to AI-based diagnostics, predictive maintenance tools, or digital service platforms