Service Management Executive at Interswitch

Job Purpose

• Utilize Insights, Data and Service Improvements Initiatives to deepen business value across the Digital Commerce Business.

Responsibilities

• Identify faulty operational processes from the Consumers’ point of view, collaborate with teams within Interswitch to drive implementation of identified service enhancements.
• Collaborate with Business teams within Digicom during new product introductions, oversee the customer journey to ensure efficient service delivery.
• Own resolution of issues raised by customers via support portals and ensure resolution within a specified timeframe.
• Work with internal teams to drive continuous customer engagement, increase activities across all consumer products and reduce monthly churn rate.
• Research and collate market intelligence, conduct advanced quantitative and qualitative analyses of market trends across.
• Oversee the generation and analysis of data to provide recommendations for continuous business improvement to aid service performance review and trends analysis.
• Function as the Business Intelligence Champion for the team.

Education and Experience

• Academic Qualification(s): Good 1st degree in relevant discipline
• Experience (Number of relevant years):  3 – 5 Years