Service Fulfillment Engineer (PH) at IpNX Nigeria Limited

Function: IP Telephony Engineer
Reporting to: Head, Engineering
Location: Lagos
Travel Frequency: Occasional

Purpose of the Job 

Provide Pre-sale support, Implementation and technical support for all IP Telephony services.

Expected Key Results 

• Exceed MTTR for all voice related issues.
• Deliver all voice projects within agreed timeline with the customers.
• Proffer voice solutions within timeline agreed with the customer during presales engagement.
• Deliver all voice projects within agreed timeline with the customers.
• Exceed MTTR for all voice related issues.
• Educational Qualifications & Functional Skills:
  • B.Sc/B.Eng) Computer Science/Computer Engineering/Electrical-Electronics Engineering.
  • CCNP/CCIE (Voice)
  • 4 Years Work Experience in similar roles.
  • Advanced Level Knowledge on Telecommunications, IP designs and implementation skills, & in-depth knowledge of IP Network.
  • Ability to find solution to complex network problems through creative thinking, analytical reasoning and past experiences along with available resources and information.
  • Resourceful team player who excels at building trusting relationships with customers and colleagues.
  • Innovative problem-solver who can generate workable solutions and resolve complaints.
  • Excellent business communication skills both verbal and written.
• Work Experience:
  • Hands-on experience with Unix/Linux shell scripting.
  • Working knowledge of different Linux OS, CentOS, RedHat, Ubuntu.
  • Design, Implementation & Support of VoIP networks.
  • In-depth understanding of SIP based VoIP network architecture.
  • In-depth understanding of voice codecs & SIP-E1, SIP-Analogue architectures.
  • Familiar with several VoIP deployments e.g. CUCM, CME, Trixbox, Asterisk.
  • Working knowledge of IP-PBX, Analogue PABX configurations and troubleshooting.
  • Proficient in the use of network analytical tools e.g. Wireshark, Colasoft Capsa etc.
  • Implementing and troubleshooting various LAN Networks.
  • Familiar with Wi-Fi 802.11 a/b/g/n/e configurations and complete set-up.
  • Implementing and troubleshooting various WAN Networks running various routing protocols like BGP, OSPF, EIGRP, and MPLS VPNs.
  • Implementing and troubleshooting Mobile IP networks.
  • In-depth knowledge of Windows/Linux Servers Operating System.
  • Support systems for network management including a working knowledge of SNMP, Voice technologies and services including VoIP, PBX, PRI, ISDN, ACD, call recording, voicemail, conferencing, and CDRs
  • Substantive experience interfacing with network carriers and ISPs in LAN/WAN solution.
• Other Requirements:
  • Customer Focus
  • Tech savvy
  • Team Work
  • Action orientation
  • Drive results
  • Cultivate Innovation
  • Ability to optimize work processes
  • Resilience
  • Self-Development
  • Nimble Learning