Service Engineer at Emerson

Job Description

• To provide service and support for Emerson products, including maintenance services, diagnostics, installation and commissioning, start-up and problem resolution.
• Perform as a focal point for customer technical support including service contracts, projects, and technical solutions.
• Advise customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction.

Job Responsibilities

• Perform routine maintenance tasks in accordance with customer requirements
• Provide recommendations to the customer on product or solution, enhancements and system health checks
• Take ownership in service project activities coordination
• Carry out start-up / installation/commissioning, fault analysis and repairs on Emerson Process Management products, including investigation of problems being experienced at customer sites
• Assist Sales Engineers in the demonstration of Emerson Process Management products to potential customers and to provide guidance in product application and after sales service and proactively promote service
• Develop and implement product/system configuration changes at site to meet customer requirements
• Provide on-site on the job customer instruction in the application, maintenance and operation of Emerson Process Management products
• Be available as required to support the on-call rotation
• Comply with all Emerson requirements for business processes including timesheets, site visit reports and all other documentation in line with Emerson Process Management internal procedures

Basic Qualifications

• Bachelor’s Degree in an Engineering discipline (including control engineering, computer science, or electronics, etc.)
• Good in English, plus any specific local language requirements

Preferred Qualifications

• Associate level certification for all services the individual is performing at site
• An understanding of Control & Instrumentation theory including control loop configuration
• Sound knowledge of Emerson Process Management, Process Systems and Solutions products
• Knowledge and experience of automation and control systems in process industries, typically with 2-4 years’ experience in related areas.
• Good verbal and written communication skills
• Driver’s License preferred
• This role is focused on products and services at industrial process plants. Travel and work in customer sites is required, including international travel as needed.

Additional Information

• This role is focused on consulting on products and services at industrial process plants. Frequent travel and work in customer sites is required, with international travel as required
• Adherence to Emerson's Values
• Travel 80%

KFLA Competencies

• Customer Focus
• Integrity & Trust
• Learning on the Fly
• Managing Diversity
• Informing
• Managing & Measuring Work
• Decision Quality
• Composure
• Interpersonal Savvy
• Health & Safety
• Recognize and accept HSE Roles & Responsibilities as defined in Emerson’s Company Procedures.
• Failure to comply with Safety Management System and Health and Safety procedures will result in disciplinary procedures

Health & Safety

• Ensure effective leadership in HSE, leading by example and setting the direction for a successful health and safety program and creating a foundation for a positive safety culture.
• Discuss Health and Safety first or at least early on the agenda of every meeting.
• Ensure effective management of HSSE risks and impacts. Report all hazards, incidents and Near Misses in line with the MEA Emerson HSE incident policy. Active involvement in the investigation of accidents, near misses, incidents and ill health where required.
• Conduct all HSE training assigned to you as an employee
• 100% utilization of the Emerson Safety App.