Service Desk Engineer at Zeta-Web Nigeria Limited

Key Responsibilities

• Receiving, prioritizing, documenting, and actively resolving requests from business users in a timely manner, using the company's IT service desk ticketing application(s).
• Maintenance of business user accounts in line with IT control procedures (including new starters, movers and leavers)
• Carrying activities for adequate system and hardware maintenance according to IT standards;
• Installation, support and routine maintenance related to all deployed hardware, software and network applications.

Required Experience

• 1 - 2 years' experience performing service desk operations.
• Experience with providing support across multiple sites and remote users.