Service Design Analyst at The Alternative Bank

Job Objective

• Responsible for review of existing/new Services
• Assist the Service Design Manager in managing the Service Design Lifecycle, Service availability, capability as well as Service Level Management.

Educational Qualification and Skills

• Candidates should possess a Bachelor's Degree in a relevant field 
• Must have a valid NYSC Certificate
• Quality Decision Making & Problem-Solving skills
• Project Management Skills
• Excellent communication and interpersonal skills.
• Analytical mindset with attention to detail.
• Ability to work independently and as part of a team, collaborating with internal stakeholders to achieve business goals.

Functional / Technical Competencies:

• Knowledge of Banking Operations
• Knowledge of ITIL
• Knowledge of ISO20000-1
• Communication
• Documents/Records Management
• Knowledge of Service Management Solutions
• Stakeholder Management
• Knowledge of Hardware, OS, etc.

General Competencies:

• Communication skills
• Interpersonal relations

Behvavioral Competencies:

• Empathy
• Respect for Ethical Conduct
• Initiative
• Decision quality & Problem solving
• Time & Self-Management

Organizational Competencies:

• Execution (Bias for action)
• Excellence (Focus on high performance)
• Continuous Learning
• Service Excellence (Internal or External)
• Digitization