Service Delivery Manager at Vatebra Limited

Responsibilities

• Coordinate the day-to-day management of project activities, timelines, and resources.
• Maintain project schedules, track progress, and update stakeholders on project milestones.
• Act as a liaison between team members, clients, and other stakeholders to ensure smooth project execution.
• Prepare and maintain project-related documentation, including status reports, meeting notes, and action item lists.
• Identify and monitor project risks and issues, escalating them to senior team members when necessary.
• Work closely with cross-functional teams to ensure all project tasks are completed on time and meet quality standards.
• Work with customer support to ensure customers are delighted with post implementation activities on all projects executed.
• Build and maintain strong client relationships to ensure customer satisfaction and retention.

Qualifications

• Candidates should possess a B.Sc. Degree in Information Technology, Management
• Service Management
• Client relationship Management
• Project Management
• Team leadership, conflict resolution, effective communication, incident managemen