Service Delivery Coordinator at Cobranet Limited

Reports To: Manager, Service Delivery

Responsibilities and duties

• Update, Monitor and Input Presales tracker sheet for all Installation, survey, Trial / POC and activation requests.
• Daily & Monthly report on presales tracker sheet.
• Process account activations for newly installed links for both new and existing clients.
• Liaise with all stakeholder and ensure contracts are signed, submitted & documented for all client.
• Weekly handover reporting of newly installed accounts for Cooperate account, partners, resellers and dealers to Account Management.
• Weekly reporting of new accounts that were recently activated to account department.
• Ensuring the sales team are regularly updated with reports on the status of their Survey / Installation.
• To handle and process service request from sales person/reseller and communicate relevant information to the sales person / reseller.
• Maintain a good filing system for all signed contracts.
• All other duties as assigned by the Supervisor.

Requirements
Competencies:

• Excellent knowledge & hands on use of Microsoft Excel.
• Well organized & pays attention to detail.
• Excellent verbal & written communication skills.
• Ability to analyze & interpret data.
• Basic Knowledge of wired & wireless technology, LAN, WLAN infrastructure.