Service Centre Front Desk Officer at Fine Brothers Limited

Job Description / Responsibilities

• Greet guests and provide them with superb customer service(Handle complaints or concerns).
• Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.
• Answer all client questions and incoming calls.
• Collect information and provide estimates.
• Process payments and return devices.
• Schedule repair appointments.
• Coordinate with technicians.
• Confirm appointments and provide reminders.
• Redirect phone calls to the appropriate department and take down messages.
• Accept all letters and packages, and distribute them to their appropriate departments.
• Monitor, organize and forward emails.
• Track and order office equipment and supplies.
• Maintain records and files.
• Provide basic troubleshooting.
• Explain repair procedures.
• Coordinate with technicians for complex issues.
• Maintain records.
• Update inventory systems.
• Generate invoices and receipts.
• Handle cash transactions.

Education

• HND / Bachelor’s Degree in Computer Sciences/Telecommunication, orany related discipline.

Skills:

• Must possess excellent Customer Service skills
• Basic knowledge of mobile devices and common technical issues, with ability to provide basic troubleshooting assistance to customers.
• Understanding of repair processes and terminology to effectively communicate with technicians and customers.
• Ability to work efficiently and manage time effectively to meet customer needs and deadlines.
• Punctuality and reliability in adhering to scheduled shifts and appointments.
• Maintaining a professional appearance and demeanor at all times.
• Upholding ethical standards and maintaining confidentiality regarding customer information.
• Respecting diversity and treating all customers and colleagues with respect and dignity.
• Basic knowledge of Microsoft Office packages.

Other requirements:

• Shouldhave completed NYSC.
• Should not be above 35 years of age.
• Should have at least 2 years of experience in same role.