Service Advisor at Leventis

Responsibilities

• Receive all Fleet Solutions trucks into the workshop, take inventory of breakdown and hands over truck to the workshop manager; establishing root cause and identifying trends, working with workshop teams to analyze and eradicate failures
• Develops and implements vehicle daily inspection sheets; reviews and schedules repairs/maintenance
• Prepares fleets condition reports; prepares investigative reports on all damaged parts and informs management.
• Supervise and monitor spare parts and tire usage, check the quality of service parts, labor hours as estimated
• Monitor workshop diagnosis procedure and ensure that all complaints of the Delivery officer are attended to
• Approves all estimates before work commences and approves all job completion certificates if satisfied with work done
• Keep adequate records of vehicle repair and maintenance, spare parts and tires usage and ensure that maintenance records for fleet are accurate and up-to-date
• Monitor truck throughput into the workshop to ascertain reliability of repairs, MTTR and reduce man-hour waste. Return jobs within warranty period should not be billed and excess delays of tasks should be reported to the Fleet Operations and Compliance Manager
• Monitor labor hours spent on truck repair against approved estimate and report variations
• Close all job cards with the Data clerk as soon as truck is released within agreed timeline.

Qualification and Key Competencies

• HND / B.Eng in Mechanical Engineering
• Minimum of 5 years strong Engineering experience with an established Commercial Vehicle Workshop.
• Strong knowledge of Heavy-Duty Trucks.
• Problem solving skill and team spirit.
• Demonstrated good knowledge & skills to handle technical problems, warranty issues.
• Good communication ability both verbally and in writing.
• Computer skills: Microsoft Office Package.