Service Advisor (Heavy Good Vehicles) at Autopointe Quickfit

Responsibilities

• Receives customers and schedule service appointments
• Communicates with clients about vehicle problems, insurance questions, and warranty issues
• Catalogs customers’ concerns and comments
• Writes service orders and descriptions of problems and repairs
• Translates customers’ repair problems into standard repair terminology
• Explains repairs to customers
• Test-drive vehicles to confirm service repairs
• Directs clients to an available technician
• Acts as an advocate for clients when communicating vehicle problems and needs to repair department
• Consults with technicians about needed repairs and alternatives that can be offered in place of expensive repairs
• Estimates the cost and time needed for repairs
• Answers customer questions about service outcomes and consulting with technicians when necessary
• Informs customers about potential cost savings and warranty protections
• Maintains positive relationships with clients to ensure repeat and return customers
• Liaises with technicians about parts ordering to ensure requisite parts are available when vehicle repairs require them, and communicates any time restrictions to customers in timely manner
• Deals with parts suppliers
• Oversees and manages the service centre’s scheduling and workflow
• Informs customers of changes in service or when their vehicle is ready to be picked up
• Handles customer complaints: being able to deal with unhappy customers politely and diplomatically is essential.
• Performs other duties assigned by management

Requirements

• Minimum of a Bachelor's Degree / HND in Mechanical / Automobile / Automotive Engineering or any related course.
• Experience in the automotive field and a strong understanding of automotive technology and the automotive industry.
• The candidate must be skilled, creative, a positive mindset, good innovative ideas.
• Proficiency with industry-specific software.
• Excellent customer service, interpersonal, and communication skills.
• Strong organizational, decision making, and problem-solving skills.
• Must be able to drive HGVs.