Relationship Manager at Coronation Merchant Bank

The Relationship Manger will be responsible for providing banking solutions which meet the Affluent Banking customers’ needs in accordance with the business segment’s value proposition.

• Attract and Retain Affluent Banking customers as per the criteria outlined in the segment value proposition.
• Follow up to ensure that the customer is satisfied with the service received. 
• Interact and build strong working relationships with Corporate and Investment Banking colleagues to entrench the holistic customer relationship with the bank.
• Interact frequently and build strong working relationships with enabler and fulfilment functions (including credit specialists, product specialists and wealth specialists) to shorten turnaround times.  
• Contributes towards the achievement of established marketing goals/objectives through implementation of marketing strategies and plans within the assigned area of jurisdiction. 
• Generate leads and identify new business opportunities.
• Manage and deepens existing relationships with existing and prospective customers. 
• Market the bank’s products to meet customer needs.
• Actively supporting the team’s client retention strategies by providing excellent service to customers. 
• Serve as the primary daily service contact for the clients. 
• Track and maintain customer data/information.
• Ensure efficient service and maintenance of existing customers.
• Interface with relevant Business Units to resolve challenges facing Affluent Banking customers.