Service Advisor (Dana Motors) at Dana Group

Description

• We are seeking a customer-focused and detail-oriented Service Advisor to manage vehicle service interactions from reception through delivery, ensuring excellent customer satisfaction and service quality.

Key Responsibilities

• Receive customers (appointment or walk-in), document vehicle concerns, and prepare accurate job cards.
• Conduct test drives where necessary and explain scope of work, cost estimates, and delivery timelines to customers.
• Coordinate with workshop staff and job controllers to ensure timely and quality service delivery.
• Communicate proactively with customers on delays, additional work, or cost variations and obtain approvals.
• Inspect completed jobs, ensure quality control, and manage smooth vehicle delivery.
• Handle customer billing explanations, CSI feedback, and post-service follow-ups.
• Track repeat concerns, coordinate complaint resolution, and support CSI improvement initiatives.
• Mentor team members and promote a culture of learning, excellence, and teamwork.
• Perform any other duties as assigned.

Requirements

• HND / Bsc. in any discipline
• At least 3 years experience in a similar role
• Strong customer service and communication skills
• Good understanding of vehicle service processes
• Ability to multitask and coordinate across teams
• Attention to detail and commitment to customer satisfaction
• Proximity to Iyana Isolo.