Server L2 Windows Engineer at Blue Pearl Consulting Services

Job Description

• We are seeking a skilled and experienced Server L2 Windows Engineer to join our IT team.
• The ideal candidate will be responsible for the administration, maintenance, and support of our Windows server environment, ensuring optimal performance and reliability.
• This role requires in-depth knowledge of Windows operating systems and experience with troubleshooting server-related issues at a Level 2 (L2) capacity.

Responsibilities
Server Administration:

• Manage and maintain Windows servers, ensuring system uptime, security, and performance.
• Perform routine server maintenance tasks, including updates, patches, and backups.
• Configure and deploy server hardware and software as needed.

Troubleshooting and Support:

• Provide Level 2 (L2) support for Windows server issues, resolving escalated incidents that require specialized technical expertise.
• Diagnose and troubleshoot server performance issues, connectivity problems, and configuration errors.
• Work with Level 1 support teams to ensure effective handover and escalation of issues when necessary.

Monitoring and Optimization:

• Continuously monitor Windows server performance and health, utilizing monitoring tools to proactively identify potential issues.
• Conduct performance tuning and optimization to ensure server efficiency and reliability.
• Implement and maintain server documentation, including configurations and troubleshooting procedures.

Security and Compliance:

• Ensure all Windows servers meet security standards, applying patches and updates to address vulnerabilities.
• Conduct regular security audits, backups, and restore testing to maintain data integrity and compliance with IT policies.
• Collaborate with the security team to implement best practices and policies.

Collaboration and Communication:

• Work closely with other IT teams, such as network, storage, and application support, to troubleshoot and resolve complex issues.
• Communicate effectively with end-users and stakeholders, providing updates on server health and maintenance schedules.

Qualifications

• Education: Bachelor's Degree in Information Technology, Computer Science, or related field preferred.
• Experience: Minimum 3-5 years of experience in Windows server administration, with at least 1-2 years in an L2 support role.
• Certifications: Microsoft certifications (such as MCSA, MCSE) are a plus.

Skills and Competencies:
Technical Skills:

• Proficiency in Windows Server OS (2012, 2016, 2019, or newer).
• Strong troubleshooting skills and experience with server monitoring tools.
• Knowledge of Active Directory, Group Policies, DNS, DHCP, and other Windows server functions.
• Familiarity with server virtualization technologies (e.g., VMware, Hyper-V) is a plus.

Soft Skills:

• Excellent communication skills and ability to work collaboratively within a team.
• Strong organizational skills with attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks effectively.