Senior Solutions Architect at IT Horizons Limited

Overview

• This role is responsible for scoping, designing, and developing Bill of Materials with pricing for solutions relating to Networks, Security, Collaboration Solution and Intelligent Building Management System.

Key Responsibilities

• Speaking with customers via email, phone, physical meetings for initial requirement capture
• Strong knowledge of Network, Security, Wireless, Datacenter and Collaboration Solutions.
• Knowledge of Compute, Backup/DR, System, Security and Microsoft Solutions.
• Maintain strong relationships with OEMs, in-market field sellers, partner under your area of concertation.
• Keep up to date with various OEM product announcements and sales incentives and programs under your area of concertation.
• Proactively scope the technical solution required to address customer requirements, assesses customers met and unmet needs, and recommends solutions that optimize value for both the customer and the firm
• Coordinate closely with internal sales, sales support, and service resources to align solution design with customers’ business requirements
• Build relationships especially on C-level with customers and global partners that result in superior solutions and deeper loyalty and adoption of ITH’s solutions
• Design and implementation of new solutions and improving resilience of the current environment
• Maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization
• Deliver Proof of Concepts (POC)
• Product presentations and demonstrations
• Provide answers to (technical) questions in a Request for Information (RFI) or a Request for Proposal(RFP)
• Support the team lead in preparing and implementing annual work and resource plans; support their applicability within the overall company strategy
• Implement appropriate procedural and technical access control mechanisms; participate in security incident management, security assessments, and vulnerability testing and make recommendations for corrective actions
• Support of on-site engineers and end users/customer
• Provide Level-2/3 support and troubleshooting to resolve issues
• Configure and install various network devices and services as may be required
• Perform maintenance and system upgrades including service packs, patches, hot fixes and security configurations
• Plan, monitor and control projects using the either PMBOK/PRINCE2 methodology
• Investigate and resolve problems for services within your own area of responsibility; communicate to colleagues as appropriate, following ITIL processes; manage major network-related incidents and bring them to a satisfactory closure

Job Requirements (Qualifications & Skills)

• University Degree in Computer Science, Computer Engineering, Software Engineering, Information Technology and other related courses/disciplines
• MSc will be an added Advantage
• Minimum of three (3) years experience
• Professional certifications such as CCNP (Cisco Certified Network Professional), CCNP - Collaboration (Cisco Certified Network Professional - Collaboration), Security (Cisco Certified Network Professional - Security), ITIL, MSCA, MSCE.
• Ability to explain technical problems in a simple term.
• Proven hands-on network engineering experience CCNP or higher
• In-depth understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS)
• Hands-on experience with monitoring, network diagnostic and network analytics tools.