Senior Research Executive at NielsenIQ

Job Purpose

• The Client Service Senior Executive is responsible for providing a full service management of key client accounts, through provision of marketing research information, analysis and reports.
• The role is charged with mentorship of junior members of the team, smooth execution of the full project cycle and achievement of revenue targets

Job Responsibilities
Client Servicing:

• Planning research assignments with an intention to understand client needs
• Updating clients on project progress in a timely manner
• Keeping abreast with industry trends in order to obtain an in-depth understanding of the clients business and become a trusted business advisor to the client
• Preparing insightful presentations, developing reports and making value adding recommendations for clients;
• Acknowledging receipt of client inquiries and advising on resolution timelines within 24 hours

Operational / Technical:

• Transforming retail data into useful information through analysis and interpretation of results;
• Liaising and coordinating with research executives/trainees working on the client account;
• Completing all Billing requirements and sending through to finance department for processing;
• Assist in the smooth collection of debt from clients and providing timely communication to the Finance department on any contract/ job changes;
• Finalizing the Contract/Contract renewal with the client in liaison with the Associate Director or Client Business Partner;

Business Development:

• Building a strong relationship with clients through continuous engagement and interaction
• Developing compelling and persuasive proposals with a clear value proposition for clients
• Generating Revenue growth by identifying opportunities with existing and potential clients

People Management:

• Coaching, mentoring and training of executives

Scope:

• Budget Responsibility: None
• Key interface relationships (internal and external): Client service teams / Data Acquisition teams, Measurement Science
• Number of employees managed: Will vary depending on the client
• Number of employees indirectly managed: None
• Number of third party employees (contractors/outsourced) managed: None · The role is global/regional/ local: Local.

Essential Requirements

• Bachelor's Degree in Marketing, Economics or a business related field
• At least 3 (three) years’ experience in Market Research
• Excellent knowledge of and practical experience working with MS Excel and MS Powerpoint
• Excellent oral and written communication skills
• Ability to work under pressure and meet tight deadlines
• Excellent organizational and time management skills
• Strong analytical mind with a high numerical aptitude
• Sound knowledge and experience in Research Measurement Services methods and techniques
• Knowledge of industry trends and current affairs

Preferred Requirements(Added Advantage)

• Masters degree
• Experience in pitching and delivering high level presentations to Boards of Directors and Senior Management teams.