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  • Posted: Feb 13, 2023
    Deadline: Not specified
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    NielsenIQ is a global information services company providing the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world’s population. Focusing primarily on consumer packaged goods manufacturers and fast-moving consumer packaged goods and retailers, we give customers the power to defy what’s possible. Our...
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    Senior Research Executive

    The Client Service Senior Executive is responsible for providing a full service management of key client accounts, through provision of marketing research information, analysis and reports. The role is charged with mentorship of junior members of the team, smooth execution of the full project cycle and achievement of revenue targets

    Job Responsibilities

    CLIENT SERVICING

    • Planning research assignments with an intention to understand client needs
    • Updating clients on project progress in a timely manner
    • Keeping abreast with industry trends in order to obtain an in-depth understanding of the clients business and become a trusted business advisor to the client
    • Preparing insightful presentations, developing reports and making value adding recommendations for clients;
    • Acknowledging receipt of client inquiries and advising on resolution timelines within 24 hours

    OPERATIONAL / TECHNICAL

    • Transforming retail data into useful information through analysis and interpretation of results;
    • Liaising and coordinating with research executives/trainees working on the client account;
    • Completing all Billing requirements and sending through to finance department for processing;
    • Assist in the smooth collection of debt from clients and providing timely communication to the Finance department on any contract/ job changes;
    • Finalizing the Contract/Contract renewal with the client in liaison with the Associate Director or Client Business Partner;

    BUSINESS DEVELOPMENT

    • Building a strong relationship with clients through continuous engagement and interaction
    • Developing compelling and persuasive proposals with a clear value proposition for clients
    • Generating Revenue growth by identifying opportunities with existing and potential clients

    PEOPLE MANAGEMENT

    • Coaching, mentoring and training of executives

    Scope

    • Budget Responsibility: None
    • Key interface relationships (internal and external): Client service teams / Data Acquisition teams, Measurement Science
    • Number of employees managed: Will vary depending on the client
    • Number of employees indirectly managed: None
    • Number of third party employees (contractors/outsourced) managed: None · The role is global/regional/ local: Local

    Role Requirements

    Essential Requirements

    • Bachelor’s degree in Marketing, Economics or a business related field
    • At least 3 (three) years’ experience in Market Research
    • Excellent knowledge of and practical experience working with MS Excel and MS Powerpoint
    • Excellent oral and written communication skills
    • Ability to work under pressure and meet tight deadlines
    • Excellent organizational and time management skills
    • Strong analytical mind with a high numerical aptitude
    • Sound knowledge and experience in Research Measurement Services methods and techniques
    • Knowledge of industry trends and current affairs

    Preferred Requirements(Added Advantage)

    • Masters degree
    • Experience in pitching and delivering high level presentations to Boards of Directors and Senior Management teams

    Method of Application

    Interested and qualified? Go to NielsenIQ on jobs.smartrecruiters.com to apply

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