Senior Relationship Manager at Stateside Microfinance Bank

Role Description

• The Senior Relationship Manager is a full-time, on-site role based in Lagos, responsible for managing and growing a portfolio of high-value individual and SME customers.
• This role involves developing and maintaining strong client relationships, understanding customer needs, and recommending appropriate credit, investment, and payment solutions.
• The Senior Relationship Manager will lead account planning, prepare and present proposals, oversee credit applications, and ensure timely resolution of customer issues.
• Daily activities include monitoring portfolio performance and risk, coordinating with internal teams to deliver seamless service, and identifying new business opportunities through market research and networking.
• The role also includes meeting revenue and growth targets, ensuring compliance with regulatory and internal policies, and contributing to Stateside Bank’s customer-centric and high-achieving work culture.

Qualifications

• Strong relationship management, customer service, and stakeholder engagement skills, with the ability to build trust and long-term partnerships.
• Experience in business development, sales, and portfolio growth within banking or financial services, particularly with SME and retail clients.
• Solid understanding of credit analysis, risk assessment, and financial products (loans, investments, payments), with the ability to interpret financial statements.
• Excellent communication, negotiation, and presentation skills, including the ability to explain complex financial solutions clearly.
• Strong organizational, analytical, and problem-solving skills, with the ability to work independently and manage multiple priorities.
• Proficiency in basic office and digital productivity tools; familiarity with core banking or CRM systems is an advantage.
• Demonstrated commitment to integrity, customer-centricity, and high performance in a regulated environment.
• Bachelor’s degree in Finance, Business, Economics, or a related discipline; professional certifications in banking or credit are an added advantage.
• Previous experience in a Relationship Manager or similar client-facing role in a bank or financial institution, preferably at a senior level.