Senior Relationship Manager at Standard Chartered Bank

Job Summary

• As a Relationship Manager, you'll be responsible for managing and developing relationships with clients of Priority Banking & Priority Private Banking to drive business growth and meet the bank's strategic objectives.
• You’ll help clients set wealth goals, manage investments, and create portfolios for long-term growth and stability.
• You’ll be supported by specialists in the areas of investment, insurance, products and treasury to provide clients with comprehensive solutions.  
• This is an opportunity for you to demonstrate your relationship management, sales, customer service and communications skills.
• Our Relationship Managers can advance their careers across client segments or explore roles across Wealth and Retail Banking.  

About our Wealth and Retail Banking business

• We service more than 13 million individuals and small businesses, with a focus on the affluent segment which encompasses Private Banking, Priority Private, Priority Banking, and Premium.
• In the mass retail space, we're focused on emerging affluent clients who will progress in their wealth journey with us and form the pipeline of future affluent clients. 
• We’re a leading wealth manager in Asia, Africa and the Middle East, and our deep local presence and international network enables us to capture the strong structural tailwinds which are driving cross-border wealth flows.
• Our comprehensive product propositions span across deposits, payments, financing, advisory, investments and bancassurance. 
• We’re investing USD $1.5 billion in our Affluent banking business. Our investment focuses on affluent frontline teams, wealth and digital platforms, and client centres, as well as brand and marketing, to drive growth.
• You’ll join a growing franchise within Standard Chartered Group.

Key Responsibilities

• Support our clients to meet their financial needs, as they progress through their career and life-stages.
• Build relationships for the long-term and understand clients’ financial needs and aspirations to grow, manage and protect their wealth, with appropriate investment solutions.
• Stay ahead of the market and get regular market updates and investment insights from our Chief Investment Office (CIO) to share with clients.
• Leverage myWealth digital and help clients to create custom portfolios, check performance and asset allocation based on CIO’s advice.
• Provide outstanding client experiences.

Skills and Experience:

• Technical knowledge and expertise in consumer banking products (i.e. Treasury, Equities, Funds, Insurance, etc.).
• Excellent communication, interpersonal and relationship building skills.
• Self-starter and team player who enjoys working in an international environment.
• Local language skills, client networks and experience. 

Role Speciifc Technical Competencies:

• Manage Conduct 
• Manage Risk
• Manage People 
• Stakeholder Management 
• Affluent Client Relationship Management 
• Wealth Management 
• Effective Communication 
• Regulatory Environment – Financial Services 
• Addressing Customer Needs 
• KYC/CDD  

Qualifications

• A minimum of 10-12 years of experience in client acquisition, relationship management and retail banking.
• Minimum of First Degree (Master's degree is an added advantage)
• Professional Memberships, i.e., required for roles for continuous development/ improvement/awareness of current practices etc – 
• Bank training, i.e. mandatory & developmental - role specific, and regulatory/compliance bank wide & role specific, - E Learning – Anti Money laundering, Conflict of Interest, Rejecting bribery & Understanding Sanctions.

The CBN grades for this position are: Manager and Snr. Manager