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  • Posted: Jan 12, 2022
    Deadline: Feb 2, 2022
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    IT Horizons Ltd is a company with diverse talents and skills on existing, recent and upcoming technologies worldwide. We are a team of young, vibrant, ambitious but experienced professionals who deal with everything relating to technologies especially information communication technologies (ICT). In addition, we have the ability to update with latest trends ...
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    Senior Project and Service Delivery Manager

    Job Summary

    • This position is responsible for the delivery of all projects and excellent service delivery to all the company’s support customers within the agreed Service Level Agreement.
    • You are ultimately responsible for achieving ITH’s goals of delivering quality projects and maintaining a consistence satisfactory experience with all support customers.

    Key Responsibilities for the Role

    • Establish and monitor adherence to project management and service delivery as well as planning & controls standards
    • Oversee the tracking, development, and implementation of innovations in Project Management, Service delivery and Quality Assurance
    • Ensure products and services are purchased in the most cost- and time-efficient manner.
    • Coordinate project activities of external vendors to ensure services delivered consistently meet customers’ expectation.
    • Measure progress of work against weekly target, work/project scope and deliverables
    • Ensure the delivery of services to customers within the agreed scope of work and timeline
    • Provide accurate documentation of project and services delivered to customers on the departmental online repository.
    • Liaise with sub-contractors and 3rd party service providers on the strict guidelines given to them to meet customer expectations

    Requirements for the Role

    • Minimum of Bachelor's Degree in Engineering or related discipline
    • PMP qualified or other Project Management Certification (PRINCE II etc.)
    • Relevant management qualification or training
    • Minimum of 5 years’ experience working as a Project Manager in the ICT industry or ICT Consulting

    Method of Application

    Interested and qualified candidates should send their CV to: career@ithorizonsng.com using the Job Title as the subject of the email.

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