Senior People Operations Specialist at MFS Africa

The Role

• The learning & career development executive is responsible for managing the learning & development, performance management and career management Lifecyle ensuring development and delivery of initiatives that improve employee performance.

  Key Responsibilities

  Onboarding/Induction:

• Implements new hire orientation and employee recognition programs.
• Ensure new hires get necessary job information from hiring manager (JD, OKRs etc)
• Have one month & 6 months check in with new hires.
• Ensure new hires go through the compliance training.
• Conduct stay interviews.

Employee Relations:

• Handles employment-related inquiries from applicants, employees, and supervisors, referring complex and/or sensitive matters the Employee Experience Director
• Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.
• Develop and share the People Operations Newsletter
• Carry out Business partnering with Heads of Departments
• Develop and deploy Employee Engagement initiatives.

Learning & Development:

• Reviews, tracks, and documents compliance with mandatory and non-mandatory training, continuing education, and work assessments. This may include safety training, anti-harassment training, professional licensure, and aptitude exams and certifications.
• Conduct Training need analysis and post training assessment.
• Management of the Absorb LMS platform.
• Calendar and content development as well as training curriculum
• Develop Learn and Development strategies.

Performance Management:

• Ensure and assist employees to set smart goals & Quarterly OKRs
• Ensure probationary appraisals are conducted as and at when due
• Manage the PM Cycle
• Assist Team leads and departmental heads with Performance Improvement Plans when needed.

Career Management:

• Design and development of competency framework
• Career management across all levels
• Succession Planning
• Design and management of graduate training program

Compliance:

• Ensure compliance to all/any training.
• Review, development and driving of People Operation Policies
• Ensure remittance and compliance to the local training regulations (ITF)
• Any other duties assigned.

Educational qualification and key skills

• Minimum of a BSC/HND from a reputable institution
• Minimum of 5 years’ experience in Human resources with strong skill set in Learning & Development & Performance Management
• Good communication, interpersonal skills and stakeholder management.