Senior Operations Manager at Structured Resource Business Limited

Business Objective

Drives business objective and vision. To maintain control of diverse business operations by securing the functionality of business to drive extensive and sustainable growth.

Core Working Relationships

Directors, All Departments within Structured Group.

Accountabilities (Responsibilities)

Strategy and Planning

• Design and implement business strategies, plans and procedures.
• Set comprehensive goals for performance and growth.
• Establish policies that promote company culture and vision.
• Oversee daily operations of all the company’s operating units.
• Lead employees to encourage maximum performance and dedication.
• Evaluate company performance by analysing and interpreting data and metrics.
• Write and submit reports to the Directors in all matters of importance (as required).
• Participate in expansion activities (investments, acquisitions, corporate alliances etc.)
• Participate in strategic and operational governance processes of FOCUS as a member of the senior management team.
• Lead operations strategic planning to achieve FOCUS goals by fostering innovation, initiatives, and co-ordinating the evaluation, deployment, and management of current and future systems across the company.
• Identify opportunities for the appropriate and cost-effective investment of financial resources within Structured group.
• Assess and communicate risks associated with IT products and other investments.
• Develop, Track and control annual operating budgets.
• Develop business case justifications and cost/ benefit analysis for the organizations spending and initiatives.
• Direct development and execution of company-wide disaster recovery and business continuity plan.
• Assess and make recommendations on the improvement or re-engineering of operational systems within the organization.

Product Development

• Creating and enhancing products that fill a niche in the market or allow clients/customers to remain competitive.
• Analyze market data to develop sales strategies and define product objectives for effective marketing communications plans.
•  Consulting market research materials and sales data to ensure that Structured group products are viable and competitive.
• Responsible for researching and developing new products and making modifications to existing manufacturing systems to improve overall efficiency and profitability.
• Staying up to date with products on the markets and clients
• Making improvements or modifications to current processes
• Suggest product enhancements to improve user experience.
• Gain a deep understanding of customer experience, identify, and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth.
• Create product strategy documents that describe business cases, highlevel use cases, technical requirements, revenue, and ROI.
• Perform quality assurance controls on products.
• Coordinate with the required department to deliver functional solutions.
• Conduct research to identify customer needs and market gaps.
• Prioritize the implementation of new features and set specific timelines.
• Liaise with relevant department to ensure proper sales, advertisement and positioning of new products.
• Monitor and report on users’ reactions after launching.
• Collaborate with relevant department to create support and training documents for internal and external users.
• Analyze competition.
• Ensure the continuous delivery of services through oversight of service level agreements with end users and monitoring of systems performance.
• Ensure business operations adhere to applicable laws and regulations.
• Keep current with trends and issues in the IT, Finance, Energy and power industry, including current technologies and prices. Advise, counsel, and educate management on their competitive or financial impact.
• Promote and oversee strategic relationships between all internal resources and external entities.
• Supervise recruitment, development, retention, and of staff in accordance with corporate budgetary objectives and personnel policies.

Required Qualification:

• Bachelor’s degree in operations management or related field.
• Experience in management, operations, and leadership.
• Understanding of general finance and budgeting, including profit and loss, balance sheet, and cash-flow management.
• Ability to build consensus and relationships among managers, partners, and employees.
• Excellent communication skills.
• Solid understanding of financial management.