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Since 1979, we have helped people grappling with the toughest hardships survive - and then thrive. That’s the heart of our approach: We help communities turn crisis into opportunity. Throughout our history, Mercy Corps has demonstrated innovation, timeliness and the ability to adapt quickly to changing realities.
Position Description
Location Maiduguri, Nigeria
Position Status Full-time, Regular
Reference Number: ABV/PRO/2020/0023
Program / Department Summary
As an organization, Mercy Corps is committed to accountability to all of our stakeholders, including the people we serve, and to the resources that are entrusted to us. Mercy Corps takes a participatory approach in engaging with local communities throughout the program design and implementation. A Community Accountability Reporting Mechanism (CARM) is an essential part of Mercy Corps’ commitment to excellence and integrity, by providing individuals, organizations, local groups, and other stakeholders a means of raising concerns about potential staff misconduct or sharing feedback or programmatic activities (positive and negative) with Mercy Corps, independently from program operations. In the context of Nigeria, rolling out and implementing CARM will ensure that the Nigeria team will continue to uphold Mercy Corps’ high standards of accountability.
General Position Summary
Under the umbrella of the Performance and Quality (PaQ) Unit, the Senior Officer CARM will support CARM implementation primarily within the NE portfolio, dividing his/her time between the continued establishment, maintenance, management, and adaptation of CARM implementation in existing programs and the rollout of CARM into additional programs. While working with the program teams and MEL teams s/he would manage and support the adaptation of CARM work plans, focusing on CARM rollout and maintenance. The priorities will include supporting program-specific and country-level standard operating procedures (SOPs), defined processes and mechanisms, production of bi-monthly analysis reports and program-level reports on CARM, and the production and development of training plans and awareness materials for staff from both programs and departments on administering Mercy Corps’ accountability framework in communities. This includes Mercy Corps’ expectations of their staff and program activities. S/he will deal with day-to-day feedback that includes handling of complaints, questions, reports and requests for support as received from beneficiaries and non-beneficiaries in the communities MC works directly.
Essential Job Responsibilities
IMPLEMENTATION & PROGRAM QUALITY
CAPACITY BUILDING
ORGANIZATIONAL LEARNING
As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.
SAFEGUARDING:
Mercy Corps has zero tolerance of every form of abuse and expects team members, operations and programs to not harm the people and communities with which we work or put anyone, especially vulnerable populations at risk of abuse or exploitation.
ACCOUNTABILITY TO BENEFICIARIES
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
Accountability
Supervisor: MC Nigeria PaQ Unit – Grants and Reporting Manager
Works Directly With: PaQ team members including MEL and Communications Teams, Ethics and Assurances Manager, Safeguarding Focal Point, CARM programmatic focal points, and all project/program teams, including Mercy Corps beneficiaries.
Knowledge and Experience
Success Factors
Critical problem-solving skills and the ability to work out methods of delivery in very different operating contexts. S/he will be highly motivated, and capable to work without direct supervision. S/he will demonstrate attention to details, will be committed to working long hours, be able to work closely with a diverse team of individuals in a highly intense and fluid work and security environment and be willing to travel regularly to Mercy Corps field offices and project sites.
Interested and qualified candidates are encouraged to submit their CV and Cover Letter in one document, addressing the position requirements to: ng-recruitment.nigeria@mercycorps.org on or before 28th June 2020
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