Senior NOC Engineer at Netcom Africa

Key Deliverables:

• Monitor, troubleshoot, and resolve all network elements.
• Provide 2nd level support to resolve escalated issues in timely fashion.
• Perform network surveillance, proactively responding to network outages and incidents
• Escalate problems to 3rd level support within the Operations Centre, within expected time of resolution
• Ensure all incident tickets logged for outages are resolved and closed within agreed SLA

Knowledge, Skills and Behavior required to succeed in Role:- 

• 1st Degree in Computer Engineering or Electrical Engineering field.- Network troubleshooting and maintenance experience- Ability to work during night hours (shift mode)
• Minimum of 5 years of technical experience in the telecoms industry.
• Good understanding of wireless communications technology
• Accurate documentation and report generation skills.