Senior Manager, Programs at GiveDirectly (GD)

Role Overview

GiveDirectly is in an exciting period of growth and is looking to bring on a Senior Manager to lead programming across Nigeria. In this role, you will be crucial in designing, launching, and managing new programs, as well as assisting the Country Director in building new partnerships. This is an opportunity to drive impact and innovation in the cash sector at a time when cash is receiving unprecedented attention and interest in the public eye.

What You’ll Do

End-to-end project management

• Lead the design of a rich project management plan and coordinate with stakeholders within and outside the organization to ensure successful end-to-end execution
• Lead and collaborate with relevant teams to design program models for new programs, including assessing trade-offs of different design decisions (e.g. targeting, payments, customer service)
• Define, track, and report program efficiency, and recipient experience metrics
• Dynamically identify operational vulnerabilities (e.g. fraud, safeguarding, brand risk, etc) and create solutions to de-risk
• Directly supervise multi-layered teams whose responsibilities include field and call centre team hiring and management, programs quality assurance, and business diligence support

Project and People Management

• Lead cross-functional project teams, managing internal stakeholders and ensuring strong delivery of projects
• Directly manage one or more Managers to deliver high-quality operations and programming
• Create a strong team culture rooted in GiveDirectly’s values. Cultivate and grow exceptional talent
• Drive communication and alignment across a variety of internal and external stakeholders including GiveDirectly senior management, donors, program partners, government partners, technology and payment providers, and mobile network operators

New Business Development

• Support the CD in identifying and managing partnerships in-country, in collaboration with the global partnerships team
• Support the CD in scoping and designing new programs in-country
• Collaborate with CD and global partnerships team to create content to drive donor conversations and position GiveDirectly as a leader in the Nigerian cash space
• Represent GD in relevant fora in Nigeria such as the Cash Working Group

Any Other Responsibilities As Required

What you bring:

• Strong interest in advancing the values and mission of GiveDirectly
• 7+ years of work experience in a problem-solving heavy role (field management, consulting, analytics, INGO and Humanitarian)
• Exceptional ability to work analytically through complex operational questions & run robust analyses to inform management and programming decisions
• Strong communications skills, including speaking, writing, presenting, and negotiating across diverse audiences
• Strong data analysis and data driven management skills or aptitude to learn strong data skills on the job
• Comfort and ability to represent GD at many levels, from senior officials to local community leaders
• Enthusiasm for fast-paced environments, which may lack a pre-defined playbook for success and involve significant “learning by doing”
• Ability to approach tasks with resourcefulness and to work in a highly self-directed manner
• Ability to manage day-to-day operations while simultaneously building more robust, efficient systems
• Fluency in spoken and written English
• Experience and high comfort level working in developing-country or high-risk settings

Desired Skills And Experiences

• Experience managing programs in fragile and conflict-affected contexts
• Experience working with International Non-Governmental Organizations

Compensation

At GiveDirectly, we strive to pay our employees generously and equitably. We use an accredited third-party salary aggregator to ensure that staff’s total compensation package (base compensation + bonus) falls within the 75th percentile of similar roles, at similar organizations. We also have a no-negotiation policy to ensure we are paying staff equitably across roles.