Senior Manager, Network Operations (Fibre) at IHS Towers

Role

• The purpose of a Senior Manager, Fiber Network Operations is to ensure the efficient, reliable, and scalable operation of the company's fibre network infrastructure. 
• This role is critical in achieving high-performance network services that meet the needs of the organization and its customers. 

The key purpose of this position shall include but not limited to the following:

• Ensure Network Reliability and Performance
• Strategic Planning and Implementation
• Operational Efficiency
• Leadership and Team Development
• Stakeholder Engagement and Communication
• Customer Satisfaction
• Innovation and Adaptation
• Compliance and Security
• Financial Management
• Risk Management

Key Roles & Responsibilities
Strategic Leadership:

• Develop and implement the strategic vision for fiber network operations.
• Align network operations goals with the company’s overall objectives.

Operational Management:

• Oversee day-to-day operations of the fiber network infrastructure.
• Ensure the network’s high availability, reliability, and performance.

Team Leadership:

• Lead and mentor a team of network engineers, technicians, and support staff.
• Foster a culture of continuous improvement and professional development.

Project Management:

• Manage large-scale fiber network projects, from planning to execution.
• Ensure projects are completed on time, within scope, and budget.

Stakeholder Engagement:

• Act as the primary point of contact for stakeholders regarding network operations.
• Communicate network performance and updates to senior management and other departments.

Responsibilities

• Network Planning and Design
• Develop comprehensive plans for network expansion and upgrades.
• Evaluate and select appropriate technologies and vendors.
• Maintenance and Support
• Establish and enforce maintenance schedules and procedures.
• Ensure timely resolution of network issues and minimize downtime.
• Performance Monitoring and Optimization
• Implement and maintain network monitoring tools.
• Analyze network performance data to identify and resolve bottlenecks.
• Compliance and Security
• Ensure network operations comply with industry regulations and standards.
• Implement robust security measures to protect the network from threats.
• Budget Management
• Prepare and manage the operations budget.
• Optimize operational costs without compromising on service quality.
• Innovation and Improvement
• Stay updated with the latest developments in fibre network technology.
• Drive continuous improvement initiatives to enhance network performance.
• Risk Management
• Identify potential risks to the network and develop mitigation strategies.
• Ensure disaster recovery plans are in place and tested regularly.
• Vendor and Contract Management:
• Manage relationships with third-party service providers and vendors.
• Negotiate contracts and ensure service level agreements are met.

Qualifications & Experience Required

• Bachelor’s Degree, preferably in Electrical & Electronics Engineering, Telecommunications Engineering, or any other related discipline.
• Advanced degree in any of the above Engineering fields and/ or relevant professional certifications, e.g. Network Operation Management, Fiber Certifications will be an added advantage.
• 8+10 years’ relevant experience, including most recent 5 years in telecoms Fiber network operations and maintenance.
• Understanding of transmission networks (SDH/DWDM/OTN), IP/MPLS and other IP based network technologies and solutions will be an advantage.
• Demonstrable proficiency in MS Office tools including Visio, Excel, PowerPoint, and Word.

Job-Specific Competencies
Functional:

• Technical Competencies
• Fiber Network Design and Architecture
• Network Operations Management
• Project Management
• Vendor and Contract Management
• Analytical Competencies: Problem-Solving; Data Analysis and Reporting
• Leadership Competencies: Team Leadership and Development; Strategic Planning
• Communication Competencies: Stakeholder Management; Customer Focus
• Technical Acumen: Industry Knowledge; Technology Proficiency
• Financial Competencies: Budget Management; Cost-Benefit Analysis

Behavioural:

• Collaboration; Teamwork & Resilience.