Senior Manager, Network Assurance - Abuja at IHS Towers

Job Purpose

The Senior Manager, Network Assurance – PPM plays a pivotal role in managing all routine maintenance and O&M activities of the regional operations departments. This management position overseas the vendor technical interventions, SLA administration, O&M process compliance and contract delivery. In addition, the role provides strategic support to the Senior Manager, Network Assurance on all regulatory and customer SLA matters.

Key Responsibilities

• Manage all Planned Preventive Maintenance end to end.
• Develop and continuously deliver vendor governance and SLA administration strategies.
• Drive daily O&M process compliance.
• Identify gaps and implement all SLA penalties.
• Minimize business exposure to regulatory issues that may occur due to O&M activities and prompt resolution of all regulatory escalations.
• Provide end to end customer support on post integration/RFI issues.
• Network tools and database management for vendors.
• Oversee the administration and requisition of spare parts for Inhouse Portfolio
• Build and maintain strong relationships with vendors to facilitate smooth operations.
• Collaborate with internal and external stakeholders to drive performance.
• Perform other tasks and duties as assigned by the Regional Director, Operations

Job-Specific Competencies

Functional:

• Strong technical field operations experience in a Telecoms company
• Stakeholder Management
• Project Management
• SLA Fulfilment 
• Strong Communication Skills
• Network Tools Administration/Management
• Data Analysis
• SLA Administration
• Problem Solving

Behavioural:

• Leading & Influencing 
• Collaboration & Teamwork
• Decision Making

Qualifications & Experience Required

• Bachelor’s degree in Telecommunications Engineering or any related discipline.
• 5-8 years related experience in telecoms Field Operation and stakeholder management.

Organizational Competencies

• Customer Focus - People demonstrating this competency understand & exceed our customers’ needs. They develop trusted, reliable & collaborative relationships. They are consistently operating to the highest standards of service & delivery.
• Innovation - People demonstrating this competency constantly seek new & improved ways to deliver our products & services. They champion engineering & skills development, and work to create a collaborative and supportive operating environment.
• Integrity - People demonstrating this competency are open & honest in everything they do. They support financially & environmentally sustainable growth. They make socially responsible decisions and treat their stakeholders with respect.
• Be Bold - People demonstrating this competency are thorough in analyses & decision-making. They are courageous in expanding existing markets & developing new ones. They confidently pursue appropriate financial returns and are forward-thinking and ambitious.
• Sustainability- People demonstrating this competency are constantly seeking to create positive impact in the communities we serve.