Senior Manager - IT Infrastructure Operations & Support at Ascentech Services Limited

Job Description

• We are looking for a highly skilled Senior Manager for IT Infrastructure Operations & Support to join our team immediately. 
• The ideal candidate will have a wealth of experience in server management, storage solutions, Linux systems, NAS/SAN technologies, clustering, application support, and backup and recovery solutions. 
• This role is essential to ensuring the reliability, performance, and security of our telecom IT infrastructure, including servers, storage, operating systems, public cloud, and backup/recovery solutions.

Key Responsibilities

• Provide technical support for servers, storage systems, and network infrastructure.
• Manage and maintain Linux-based servers and applications.
• Oversee NAS and SAN configurations to ensure optimal performance.
• Implement and support clustering solutions for high availability.
• Ensure FCAPS (Fault, Configuration, Application, Performance, and Security) for each hardware and OS software platform.
• Troubleshoot and resolve complex technical issues related to IT infrastructure.
• Collaborate with cross-functional teams to enhance system performance and reliability.
• Develop and maintain documentation related to system configurations and procedures.
• Monitor system performance and implement necessary improvements.
• Ensure compliance with industry standards and best practices.
• Manage backup and recovery solutions to guarantee data integrity and availability.
• Handle vendor management, including negotiations and performance assessments.
• System administration of IT infrastructure.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 10-12 years of experience in IT infrastructure operations and support.
• Strong knowledge of server technologies (Linux preferred, along with Unix flavors).
• Experience with storage solutions (NAS/SAN) and clustering technologies.
• Expertise in backup and recovery solutions.
• Proficiency in scripting and automation tools (e.g., Shell Scripts, Bash, Python).
• Familiarity with network protocols and security practices.
• Strong understanding of LAN & WAN connectivity with servers.
• Excellent problem-solving skills and attention to detail.
• Strong communication and teamwork abilities.

Preferred Skills:

• Experience with virtualization technologies (e.g., Oracle KVM/OVM, VMware, Hyper-V).
• Knowledge of cloud services and solutions.
• Certifications in relevant technologies (e.g., Linux/CompTIA/ITIL).

What We Offer

• Competitive salary and benefits package.
• Opportunities for professional development and growth.