Senior Manager - Infrastructure Support at MTN Nigeria

Job Identification: 1508
Job Schedule: Full time
Job Category: MTN Level 3H
Reports To: General Manager Infrastructure and Cloud Engineering
Division: Information Technology

Job Description

• Drive the delivery and implementation of all IT Infrastructure Operations projects ensuring the most optimal solution within time and budget is achieved. 
• Analyze the capacity requirements and ensure the right underpinning scalable Infrastructure to support the Business needs for existing and new projects. 
• Gather forecasted new and organic growth to manage demands from projects and technology upgrades.
• Provide guidance and leadership to a small team of Technical professionals and vendors on Infrastructure related matters. There will be a need to collaborate with other IT Teams within the Department and the wider group organization. 
• Work closely with other departments to proactively ensure Infrastructure capabilities are capable of handling emerging and future business requirements.
• Recommend Technology upgrades, reviewing status and Requirements with application owners and Technology groups and defining the approach needed to meet requirements.
• Conduct complex technical evaluations, design reviews and recommend proposed physical/logical architectures and designs as applicable. Leverage on Cloud Technologies with Cloud first as the guiding principle.
• Provide Cloud computing guidance to ensure the best fit cloud solution for maximum efficiency, cost and business value.
• Provide inputs to overall IT strategy formulation for IT infrastructure considering operations, resilience, disaster recovery and application execution within infrastructure. 
• Evaluate and recommend necessary changes in performance tuning, infrastructure design and monitoring to maximize use of available infrastructure.
• Provide guidance for filters, events, alerts, and dashboards and reporting in various monitoring tools to ensure end to end visibility 
• Consult project engineers and managers to assure technology is suitably deployed and used to deliver applications along with technology solutions.
• Identify and analyze existing Infrastructure solutions for weaknesses and recommending system improvements. Ensure all identified operational risks are tracked to resolution in a timely manner.
• Determine critical processes for the successful resumption of business operations in the event of a disaster. Manage the testing and implementing when necessary, emergency procedures and disaster recovery plans. 
• Apply effective risk controls to identify potential threats and minimize or remove a business impact.
• Be integral part of Major Incident Management group and drive consistent execution of operation processes and tasks.
• Design, build and implement standard Risk Assessments, Business Impact Analysis, and other Business Continuity tools and capabilities for digital transformation.
• Drive and own Backup and Recovery Policy 
• Identify the work and levels of services that can be supported by the infrastructure systems.
• Review existing systems metrics and provide forecasts to management regarding systems requirements for optimal performance and monitor trends, risk and impact analysis forecasts.
• Use behavioral change management techniques to maintain business continuity and risk awareness capabilities across groups within IT function as we transit into a digital organization.
• Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Education

• First Degree in any related discipline preferably Computer Science or equivalent
• Master's Degree in a relevant discipline is an added advantage
• ITIL Manager Certificate is an added advantage
• Certifications in Cloud and Infrastructure Technologies will be an added advantage
• Fluent in English.

Experience:

9 - 17 years’ experience which includes:

• Minimum of 3 years Manager track record in relevant sector/industry
• 5+ years in IT related disciplines; specifically computer infrastructure environment 
• Experience working in an enterprise Telecoms environment
• Experience and Knowledge of various hardware platforms, Operating systems and applications 
• Demonstrated experience working closely with, and across, multiple teams in a global organization; ability to build relationships both from a customer and technical point of view
• Prior work experience across diverse cultures and geographies is advantageous.