Senior Manager – Customer Experience (Consumer) at Ombrella Insure

Responsibilities:

• Senior Manager – Customer Experience (Consumer) manages the strategic design, implementation, and optimization of customer experience programs and initiatives that ensure a bestinclass customer experience. Other responsibilities include:
• Directs activities to research best practices, establish metrics, and collect and analyze customer data and feedback.
• Oversees the development of a continuous stream of data to analyze, measure, and evaluate customer behaviors and sentiments and develop and implement a roadmap of customer experience goals.
• Communicates and evangelizes a customer experience vision and defined goals to stakeholders that drive a consistent endtoend customer experience across the company.
• Provides input to strategic decisions that affect the functional area of responsibility.
• Any other responsibilities that align with your role assigned by management.

Job Requirements:

• Bachelor’s degree in sales, human services or similar field.
• Must have 3+ years of managerial experience.
• Experience in sales preferred.
• Strong managerial and sales skills.
• Ability to multitask.
• Good verbal and written communication skills.
• Ability to work well under pressure.
• Ability to write and present reports.
• Strong organizational skills.
• Typically reports to top management.
• Senior Manager – Revenue (Consumer) typically manages through subordinate managers and professionals in larger groups of moderate complexity.
• Must be capable of resolving escalated issues arising from operations and requiring coordination with other departments.