Senior Manager - Business Operations at MTN Nigeria

Reports To: General Manager Transformation Office

Division: CEO's Office

Description

• Support the CEO in framing business problems; finding and analyzing relevant data to solve strategic business issues.
• Support ExCom to drive key organizational initiatives, culture, and process improvements projects.
• Conduct quantitative/qualitative research and analysis to facilitate efficient decision making.
• Support drafting, review, and compilation of ExCom meeting packs
• Track implementation of resolutions from ExCom and management committee meetings
• Develop and maintain processes and systems to optimize the efficiency and effectiveness of the CEO’s Office.
• Prepare briefing materials and presentation decks to support the CEO’s meetings, speeches and presentations (internal & external), in consultation with the Corporate Communications department.
• Analyze and report performance based on strategies and business goals and recommend areas needing improvement.
• Continue to enhance transparency (using dashboards) on performance and progress.
• Gather insights from trends, benchmark and global practices on MTNN customers and provide solutions to improve customer experience.  
• Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including achievement of MTNN NPS targets. 
• Coordinate execution of strategic initiatives and high priority internal/external projects.
• Enhance information flow between senior management and the CEO’s office.
• Build strong relationships with critical stakeholders.
• Collaborating with ExCom to determine and prioritize business strategies
• Track monthly performance of CEO Scorecard
• Support the development of a highly capable internal consulting team within the Transformation Office that provides critical thinking to the CEO’s Office

Education:

• First degree in a related field
• Possession of Project Management certification or an MBA is advantageous 
• Fluent in English 

Experience:

• Minimum 9-17 years’ work experience which includes:
• Management track record of 3 years or more 
• Minimum 5 years experience working in a global/multinational management consultancy (understanding emerging markets)
• Advanced experience working with Microsoft Excel (VBA preferred; ability with pivot tables, arrays, and nested-formulas strongly desired), Microsoft PowerPoint and Microsoft Project
• Proven strong financial analysis, budget planning and management experience skills.
• Experience driving execution of business transformation projects
• Creating strategy documents to address business problems
• Simultaneously managing multiple projects within a program