Senior IT Service Delivery Manager at Imperial

Job Function:

• The job holder will be responsible for facilitating the delivery of assigned projects on time within budget and scope.
• The person will provide requisite support in defining business requirements and reporting them back to stakeholders.

Responsibilities:

• Provide direct support to the IT Executive in operations and reporting activities.
• Assist IT Executive on the development of new programs and initiatives.
• Document the business requirements and facilitate the communication between stakeholders to satisfy business needs.
• Support with the planning, scheduling and monitoring of IT-related project timelines, milestones, budget, and deliverables using appropriate tools to ensure the delivery of quality outputs on time and within budget.
• Manage day to day IT department activities and make sure service levels are maintained.
• Document changes to the design and implementation of assigned projects.
• Support with the development and delivery of IT projects, documentation, and management.
• Provide weekly status report of assigned projects/ tasks to the Head of the department.
• Perform any other duties that may be assigned by the Head of the department.

Competency needed:

• Experience using enterprise-wide requirements definition and management systems and methodologies will be an advantage.
• Experience with Agile delivery methods and knowledge of all phases of software development including requirements analysis, design, coding, testing (integration, user, and performance), debugging, implementation, and support will be an advantage.
• Professional qualifications such as an PMP or PRINCE2 will be an advantage.

Qualifications:

• Bachelor’s degree from a reputable University, preferably a degree in Information Technology or related discipline or equivalent.
• 8 years direct experience in IT operations and/or project management