Senior Infrastructure Engineer at TeKnowledge

Req ID: 16975

Overview

• We're seeking a Senior L2 Infrastructure Engineer to provide advanced technical support for infrastructure-related incidents and service requests.
• This role ensures the stability, performance, and security of core IT systems while acting as a bridge between L1 support and engineering teams.
• The ideal candidate brings strong troubleshooting expertise, hands-on experience with infrastructure technologies, and the ability to thrive in fast-paced, regulated environments.

Responsibilities
Incident & Problem Management:

• Respond to and resolve escalated infrastructure issues from L1 support.
• Perform root cause analysis and implement long-term solutions.
• Collaborate with L3 engineers and vendors for complex issue resolution.

Infrastructure Operations:

• Monitor and maintain servers, storage, network devices, and cloud (Azure) infrastructure.
• Perform routine maintenance, patching, and upgrades across systems.
• Support backup, disaster recovery, and business continuity operations.
• Develop and execute daily maintenance scripts for preventive monitoring and reporting.

Automation & Scripting:

• Create and maintain scripts (PowerShell, Bash, Python) to automate operational tasks.
• Support deployment and configuration of infrastructure using Infrastructure-as-Code (IaC) tools such as Ansible or Terraform.

Documentation & Compliance:

• Maintain accurate documentation of systems, configurations, and procedures.
• Ensure compliance with internal policies and external frameworks (ISO 27001, PCI-DSS).
• Participate in audits and provide technical evidence as required.

Collaboration & Mentorship: 

• Partner with application support, DevOps, and security teams to ensure smooth operations.
• Mentor junior engineers and promote knowledge sharing within the team.
• Contribute to change management and release planning processes.

Qualifications
Education & Certifications:

• 4-year degree in Information Science, Information Technology, Computer Science, Engineering, or related field.
• ITIL Certification (Foundation or Expert v3 / Managing Professional / Master preferred).
• Microsoft Certified: Azure Administrator Associate.
• Oracle Certified Professional – Oracle Linux or Oracle Cloud Infrastructure Architect.
• Red Hat Certified Engineer (RHCE).
• VMware Certified Professional – Data Center Virtualization (VCP-DCV).
• Certified Kubernetes Administrator (CKA) (for RKE pods).

Experience & Skills:

• 4+ years of experience in IT infrastructure support or systems administration.
• Strong knowledge of Windows/Linux servers, virtualization (VMware, Hyper-V), and networking.
• Hands-on experience with cloud platforms (Azure, AWS, GCP) and hybrid environments.
• Skilled with monitoring tools (Nagios, Zabbix, SolarWinds) and ticketing systems (ServiceNow, Jira).
• Familiarity with FinTech or banking compliance standards is highly desirable.
• Strong analytical and problem-solving skills, with a process-driven mindset.
• Excellent communication and stakeholder management skills.
• Proven ability to work in fast-paced, high-compliance environments.
• Multi-country or Pan-African experience is advantageous.

Why You’ll Enjoy It Here:

• Be Part of Something Big – A growing company where your contributions matter.
• Make an Immediate Impact – Support groundbreaking technologies with real-world results.
• Work on Cutting-Edge Tech – AI, cybersecurity, and next-gen digital solutions.
• Thrive in an Inclusive Team – A culture built on trust, collaboration, and respect.
• We Care – Integrity, empathy, and purpose guide every decision.
• We’re looking for innovators, problem-solvers, and experts ready to drive change and grow with us.