Senior HR Coordinator - Africa at Control Risks

Description

The Senior HR Coordinator - Africa will provide advisory support to managers on full range of people management issues advising on appropriate policy, legislation and best practice so that appropriate solutions are applied which support the achievement of the company’s objectives. The Senior HR Coordinator will manage a varied caseload of employee relations issues.

Generalist HR Advice and Guidance

• Work closely with the MEA and Global HR teams to ensure a streamlined service is delivered to the business.
• Build effective working relationships with employees at all levels, providing advice and guidance on a range of HR policies and HR related issues to support understanding and ensure effective communication of good HR practice.
• Build relationships with managers at all levels and develop a good understanding of their work.
• Monitoring, reviewing and updating of local HR policies and ensuring these are in line with current legislation.
• Handling HR matters reliably and in accordance with legal requirements.
• Act as case Manager for incoming employee relations issues, escalating where necessary to the HR Manager / Director.
• Support the business to implement business change initiatives in their areas, including redundancies, restructures and change of terms and conditions where appropriate.
• Coach Managers on performance management and sensitive employment matters, such as performance improvement plans.
• Promote good health and wellbeing in employees through various initiatives.
• Manage and coordinate health and welfare cases including Maternity leave and long-term absence, liaising with the employees, HR team and Reward team as appropriate.
• Perform other duties as reasonably requested by the HR Manager, leadership team and against the HR strategy plan

• HR Systems, Data Management and Compliance
• Be accountable for ensuring accurate employee data in all core HR Systems ensuring updates are made in a timely manner.
• Ensure all trackers and employee files are updated and accurate and comply with internal policies.
• Provide reports regarding the workforce demographics for Senior Management.

• Comply with Data Protection and General Data Protections Regulations (GDPR) and ensure the security of employee information in accordance with legislation and best practice.

• Respond to Compliance matters and Internal/External audits in line with HR Risk map and ensure that all operational aspects of compliance reporting are addressed in line with HR Manager and HR operational team.

Recruitment and Onboarding

• Manage recruitment of replacement positions and new roles for service lines in line with the role criteria and requirements.
• Work with vetted and approved recruitment agencies to source candidates where needed.

• Identify and vet potential agencies for new requirements.

• Advertise job descriptions and screen applications for all roles. Arrange interviews and assessments with candidates where required.

• Manage the pre-employment processes for new starters. The includes; completion of paperwork, vetting via Credence, ePotential compliance activities and checking that all relevant certificates and qualifications are up to date.

• Draft and issue offer letters and contracts of employment for new joiners.

• Manage Day 1 inductions and work with the Talent Development Manager, EMEA, to ensure all employees complete the Control Risks induction process.
• Payroll & Benefits

• Manage the tracking and inputting of the monthly payroll for Africa ensuring 100% accuracy
• Manage the enrolment and administration of the medical insurance schemes for employees and their dependents in line with country of employment.
• Own and deliver assigned projects and priorities in line with deadlines as agreed with the HR Manager/ Director. Provide pro-active support with ad-hoc tasks where necessary. Ensure any issues are flagged to ensure delivery is in line with agreed deadlines.

HR Projects and On-Going Team Priorities

• Own and deliver assigned projects and priorities in line with deadlines as agreed with the HR Manager/ Director. Provide pro-active support with ad-hoc tasks where necessary. Ensure any issues are flagged to ensure delivery is in line with agreed deadlines.

Requirements

Essential

• Extensive administrative experience within a Human Resources function
• Technical aptitude and a willingness to learn
• Intermediate to advanced working knowledge of Microsoft Excel and Word
• Experience of working in a fast-paced environment with multiple stakeholders
• Clear communication skills (spoken and written)
• Knowledge of Nigerian employment law.
• Knowledge and experience of HR Information Systems

Preferred

• Knowledge of Nigerian employment law.
• Knowledge and experience of HR Information Systems

Benefits

• Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer.
• We operate a discretionary global bonus scheme that incentivises, and rewards individuals based on company and individual performance.
• Control Risks supports hybrid working arrangements, wherever possible, that emphasise the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working