Senior Fraud Analyst at Heirs Insurance Ltd

About the Role

We are seeking a proactive and detail-oriented Senior Fraud Analyst to join our team.

• In this role, you will be responsible for detecting, investigating, and responding to fraudulent activity across our digital banking platforms. Working at the intersection of fraud operations, security monitoring, and threat intelligence, you will help protect our customers by identifying emerging fraud patterns, investigating suspicious transactions, and supporting the continuous improvement of fraud prevention controls.

Key Responsibilities

• Monitor fraud alerts and investigate suspicious activities in real time.
• Identify and analyse fraud patterns, including account takeover, SIM-swap attacks, social engineering, device fraud, and transaction manipulation.
• Conduct end-to-end fraud investigations and maintain accurate case documentation.
• Analyse transaction, device, and behavioural data to identify emerging fraud trends.
• Collaborate with Customer Service, Operations, Legal, Risk, and Technology teams to resolve fraud incidents.
• Develop, test, and optimise fraud detection rules to improve detection accuracy while reducing false positives.
• Support fraud incident response activities and recommend improvements to fraud controls.
• Prepare fraud reports and provide insights into emerging threats and trends.
• Ensure compliance with applicable regulatory reporting requirements.

Requirements

Experience

• Minimum of 3 years' experience in fraud analysis, fraud operations, or financial crime investigation.
• At least 2 years' experience in mobile banking, digital payments, or financial services fraud.
• Strong understanding of fraud typologies, including:
• Account Takeover (ATO)
• SIM-swap fraud
• Social engineering
• Device cloning
• Credential stuffing
• Authorised Push Payment (APP) fraud
• Experience using fraud monitoring platforms and investigating fraud alerts.
• Strong analytical skills with experience using SQL, Excel, or similar tools to analyse transaction and behavioural data.
• Experience documenting fraud investigations and preparing investigation reports.

Preferred Qualifications

• Bachelor's degree in a relevant discipline.
• Professional certifications such as Certified Fraud Examiner (CFE), CAMS, or equivalent are an advantage.
• Experience with behavioural biometrics or device intelligence platforms (e.g., BioCatch, ThreatMetrix).
• Knowledge of fraud trends within African digital banking and payment ecosystems.

What We're Looking For

We're looking for someone who:

• Has exceptional analytical and problem-solving skills.
• Can recognise fraud patterns quickly and respond effectively.
• Works well under pressure while maintaining attention to detail.
• Demonstrates strong investigative and critical-thinking abilities.
• Communicates effectively and collaborates across multiple teams.
• Is passionate about staying ahead of emerging fraud threats.